Associate - Customer Support - Mumbai @ Intouch

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Associate - Customer Support - Mumbai

Intouch
0 - 1 years
Mumbai
1 month ago
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Job Description

The role of the Customer Service Associate (CSA) - Non Voice, will be responsible for:

Having daily interactions with the customer to handle issues from end to end via chat and Email

Going the extra mile to engage customers in solving issues and ensuring satisfaction

Quickly and effectively building rapport with customers while diagnosing and resolving issues

Providing white glove service and having the ability to provide an overall excellent customer experience

Managing customer expectations regarding estimated response Must have at least six months customer service experience or equivalent

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations,
Role Category: Non Voice
Role: Non Tech Support - Non Voice
Employement Type: Full time

Contact Details:

Company: Intouch
Location(s): Mumbai

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Keyskills: Customer Support customer experience management International Non Voice Process Customer Service Associate Non Voice process

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Intouch

Building No: 2A, 4th Floor Maximus Towers, Raheja Mindspace IT Park, Madhapur, Hyderabad, Andhra Pradesh, India

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Associate - Customer Support - Mumbai @ Intouch

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