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Application Production Support - Greater Noida @ Coforge

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 Application Production Support - Greater Noida

Job Description

QA Automation Lead(Second Shift 2:30 PM to 10:00 PM) Lead Associate Production Support(Windows & Linux) PRIMARY RESPONSIBILITIES ? Work from office is mandatory (WFH is not available on this position). ? Should be ready to provide 24x7 support for critical production systems. ? Able to handle production issue. ? Independently analyze, solve, and fix issues in real time, providing problem resolution end-to-end. ? Refine and automate regular processes, track issues, and document changes ? Interact with client/onsite counterpart for issue resolution ? Able to follow the incident/change/problem management process ? Understanding of ITIL Vx.x and its components ? Perform scheduled maintenance and support release deployment activities after hours. ? Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. ? Should be comfortable to work in clean room with project specific limitations. ? Shifts Work in different shift timings based on the client need and depending on Release / DR / Onshore Holiday support occasions. ? Hands-on technical implementation and deployment of projects in pilot/production environments. REQUIRED SKILLS ? 7+ years working experience in deployment, support or development of DOT Net based technologies hosted on a Windows and Linux environment ? Excellent knowledge of IIS and the various components involved within ? Experience in Production Application Support on Microsoft technology stack ? Excellent troubleshooting skills and ability to quickly provide solutions to issues encountered in ? Knowledge of ITIL processes ? Working knowledge on IIS/ Citrix on windows platform. ? Application / Product Monitoring (Basics) ? Basic Knowledge on common monitoring tool ? Basic knowledge of virtualization, storage, AD & Networking Concepts. ? Working knowledge of Windows servers, 2012 and 2008 R2 Windows Patching Hardening ? Basic knowledge of MS SQL Server 2008 R2 and above ? Windows OS migration experience ? Team player and flexible ? Strong knowledge of any ITSM tool (ServiceNow is preferred) DESIRED SKILLS ? Knowledge of below Tools WINSCP Putty MS-Office

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security,
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Coforge
Location(s): Noida, Gurugram

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Keyskills:   issue resolution winscp networking office microsoft problem management sql server sql windows os production support iis servicenow itsm putty application support 24x7 linux microsoft windows troubleshooting .net windows server application production support citrix itil

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Coforge

Coforge is a leading global IT solutions organization, enabling its clients to transform at the intersect of unparalleled domain expertise and emerging technologies to achieve real-world business impact. A focus on very select industries, a detailed understanding of the underlyin...

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