Technical Support Executive- Gurugram
- Nexdigm
- 2 - 5 years
- Noida, Gurugram
- 2 months ago
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Job Description
Nexdigm is hiring for a Technical Support Executive who can join us immediately in Gurugram.
Job Description:
Roles and Responsibilities:
- Respond quickly to incoming Tickets assigned to you on the ticketing portal.
- Hands-on experience with Windows 10/11 OS
- Install, configure, and upgrade OS and other Business applications on end users' systems (Desktops/laptops)
- Hands-on experience & troubleshooting issues related to MS Office applications like Outlook, excel, word, etc.
- Assist with onboarding and offboarding of the associates (internal users).
- Keep inventory of all the assets like Desktops, laptops, printers, and software licenses.
- Working on compliance reports like Antivirus reports, etc.
- Basic knowledge of Active Directory, Networking, and servers.
- Responsible for queries related to the Printers and basic troubleshooting
- Act as frontline support for internal users if any system goes down.
- Analytical and problem-solving skills
- Excellent communication skills, both written and verbal
- The ability to think logically and strategically
- A methodical approach to tasks
- Customer service skill
Core Competencies:
- Service Orientation Should be aware of both - the internal as well as external customers and their needs; and be committed to meeting the customers' evolving, long-term needs the focus is on SERVICE
- Result Orientation Should be able to direct efforts towards developing and implementing realistic action plans to meet business objectives; with a sense of urgency the focus is on achieving RESULTS
- Initiative One must not only understand and accept the responsibilities towards his/her job; but also proactively work towards identifying challenges and their resolution the focus is on seeking SOLUTIONS
- Professionalism Should have in-depth knowledge of all functions and display not only the required skill-set but also ethics and integrity while conducting the job the focus is on PROFESSIONALISM
- Cooperation One must ensure completion of all tasks at hand and simultaneously extend support to team members and display joint ownership towards achieving business objectives the focus is on TEAMWORK
- Communication/Feedback Should believe in providing feedback to other associates and receiving feedback to enhance performance, thereby meeting business objectives the focus is on OPEN COMMUNICATION
Working Model: Work-from-office
Desired Skills:
- Good communication skills both oral and written
- Pleasant personality & soft-spoken
Hiring Process:
Your interaction with us will include, but not be limited to,
- Technical / HR Interviews
- Technical / Behavioral Assessments
If the above piques your interest, please share your updated CV at ha**********t@ne****m.com shall share the interview invitation email post CV shortlisting
Finally, our people are our most valuable asset; if you agree with us on this, we would love to meet you!
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information Security,
Role Category: IT Support
Role: Desktop Engineer
Employement Type: Contract
Contact Details:
Company: NexdigmLocation(s): Noida, Gurugram
Keyskills: Desktop Support windows 11 windows 10 Antivirus report windows patch report Printer troubleshooting bitlocker encryption
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