Client Onboarding Manager Job in WebCRS
- EMS Web Designing
- 3 to 7 Yrs
- Kochi
- 3 months ago
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Job Description
- We are seeking an enthusiastic and tech-savvy Customer Onboarding Specialist to join our dynamic team. As the first point of contact for new customers, you will play a crucial role in guiding them through the initial stages of our services, ensuring they understand its features and realize its value. Your responsibilities will include providing personalized support, advocating for customer needs, and collaborating with teams to enhance the onboarding experience. As a Customer Onboarding Specialist we would require you to guide new clients through the initial stages, ensuring that they understand what are the services that they have purchased and its features, advocating for their needs, and setting them up for long-term success. Answer their queries, provide customised advice, troubleshoot issues, and work closely with other departments to ensure a smooth transition for the customer. Your goal is to improve customer satisfaction and retention by making the onboarding process as efficient and helpful as possible If youre passionate about delivering excellent customer service and thrive in a metrics-based environment, this is the perfect opportunity for you. Responsibilities Act as the primary contact for new customers, answering questions, handling objections, and keeping them engaged. Advocate for customers by capturing and sharing feedback. Proactively contact customers at the first sign of trouble to improve trial conversions. Monitor setup progress on accounts and provide guidance on next steps. Demonstrate or troubleshoot features through scheduled calls or video meetings. Work with the Customer Education team to set up automated outreach and create helpful collateral. Requirements and skills 3+ years in Customer Support, Account Management, Customer Success, or a similar field. Bonus points for experience in Customer Onboarding. Proficiency with CRM, Customer Success, or Help desk tools. A track record of hitting objectives and embracing new challenges. Bachelors Degree. Tech-savvy with the ability to quickly learn new products and explain them to others. Analytical and creative in finding solutions for customers. Excellent communication skills, both verbal and written. Ability to prioritize, multitask, and manage time effectively. Passionate about improving processes and delivering a fantastic customer experience. Interested candidates may share your resume to hidden_email or whatspp hidden_mobile Job Type: Full-time Work Location: In person,
Employement Category:
Employement Type: Full timeIndustry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Client Onboarding Manager Job in WebCRS at
Contact Details:
Company: WebLocation(s): Kochi
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Keyskills: Customer Support Account Management CRM Analytical skills Communication skills Time management Customer service Customer Success
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