Amazon is hiring For SEPO Level 2 (Work From)
- Amazon
- 0 - 2 years
- Bengaluru
- 2 months ago
- Email to a friend
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Job Description
Please note that you are requested to read the JD till the end and take up assessments as per the instructions given.
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Given below is the Registration cum assessment link where all the candidates interested for this role should mandatory needs to apply and basis the outcome only your profile will be proceeded further
https://amazonvirtualhiring.hirepro.in/registration/incta/dirc1/apply/?event=14602&job=58492
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Job summary
Investigation Associate
"Please note that this job is a seasonal role (FTC) on the payroll of Amazon."
About the team
The mission of Shopping Experience Protection Operations is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.
Selling partner risk operations investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment.
These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
SPRO Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
Key job responsibilities
This includes, but is not limited to:
Researches and evaluates facts surrounding seller transactions
Takes appropriate action on investigated transactions based on established standard operation procedure and tools
Documents their actions by providing detailed annotations
Communicates with external customers via phone or email during the investigation process
Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
Understand the issue and make best use of the available resources to resolve it
Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
Communicate with internal and external stakeholders
Understand performance metrics to create analysis for driving business goals
Meet predetermined and assigned productivity targets and quality standards
Basic qualifications
- Education Qualification: Graduate in any discipline
- Work Experience: 0 to 1 years
- Communication Skills- Excellent communication skills (written and spoken) in English language
- Ability to handle and interpret large sets of data
- Demonstrated ability to work in a team in a very dynamic environment
Preferred qualifications
- Demonstrated problem solving and analytical skills
- Proven ability to work productively and efficiently in an independent setting
- Proven ability to clearly communicate with managers and associates at all levels
- Global perspective and solid understanding of business objectives
- Excellent attention to detail and work with the highest level of accuracy
Additional Information:
Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3-4 months')
Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3-4 months)
***Please note that this role requires you to work from home and you need to mandatory be residing in any of the below states.
Karnataka, Tamil Nadu, Andhra Pradesh, Telangana, Maharashtra, Delhi, Uttar Pradesh, West Bengal, Rajasthan, Punjab, Kerala
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Risk Management & Compliance,
Role Category: Risk Management & Compliance - Other
Role: Risk Management & Compliance - Other
Employement Type: Contract
Contact Details:
Company: AmazonLocation(s): Bengaluru
Keyskills: Communication Skills
Amazon
Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e- commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon...
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