Boomi Technical Support Lead - Chennai
- United Techno Info
- 6 - 11 years
- Chennai
- 2 months ago
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Job Description
As a Boomi Support Technical Lead, having 6-12 years of experience, you will play a crucial role in assisting customers in resolving technical issues related to the Boomi integration platform. You will be responsible for managing the team involved in diagnosing and resolving problems, providing guidance on best practices, and ensuring a positive customer experience.
Basic Qualifications:
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- 6-12 years of experience as a Lead in handling and supporting integration projects in Boomi or related technology
- Self-starter, with strong analytical, problem-solving, communication and articulation skills
- Excellent client communication skills, Ability to understand customer problem and technical challenges
- Proven onsite and offshore coordination skills
- Proven experience leading and managing a team of support engineers across shift
- Strong leadership skills and the ability to motivate and manage teams
- Ability to adapt to new technologies/tools
- Must be adept in understanding complex functional and technical requirements
Technical Skills:
- Strong hands-on experience in supporting integration technologies such as REST APIs, SOAP, HTTP and related protocols.
- Solid technical capability in Cloud Integration, API integration or any cloud development experience (AWS, Azure, or Google Cloud) and integration services.
- Prior experience in technical support or a similar role, preferably with expertise in integration platforms.
- Familiarity with Boomi or similar integration tools or strong knowledge in Java/ APIs.
- Solid understanding of integration concepts, RESTful APIs, web services, and XML/JSON data formats.
- Experience working with databases
- Strong analytical and problem-solving skills
- Relevant certifications in Boomi or integration technologies are a plus
Roles and Responsibilities:
- Technical Support: Lead the maintenance of integration applications, Provide prompt and effective technical support to customers experiencing issues with the Boomi integration platform
- Issue Resolution: Diagnose and troubleshoot customer-reported issues, ensuring timely and accurate resolution.
- Customer Communication: Maintain clear and concise communication with customers, keeping them informed about the status of their support tickets and providing updates on issue resolution progress. Manage client from offshore, co-ordinate with onsite and offshore teams
- Knowledge Sharing: Contribute to the knowledge base by documenting common issues, solutions, and best practices to facilitate efficient problem resolution
- Collaboration: Work closely with cross-functional teams, including development and other stakeholders to escalate and resolve complex issues. Need to understand integration requirements and provide technical solutions
- Continuous Improvement: Proactively identify areas for improvement in processes, tools, and documentation to enhance overall customer support effectiveness
- Mentor and guide junior integration team
- Willing to work in US client overlap time
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information Security,
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time
Contact Details:
Company: United Techno InfoLocation(s): Chennai
Keyskills: Boomi Support Integration Support L3 Team Leading API Middleware Technologies
United Techno Info
United Techno Info Systems P Limited At United Techno, we use experience and collaboration to solve customer problems and device user friendly solutions. Headquartered at Silicon Valley, USA we at United Techno implement the philosophy of ''United we Solve, thereby helping our customers solve co...
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