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Community Manager - Hyderabad @ Jones Lang Lasalle

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 Community Manager - Hyderabad

Job Description

Job DescriptionJob Description

Job profile:

  • Qualification : Prefer BHM/Bachelors Degree
  • Industry Type : FM Services, Hotel
  • Overall Experience : 4-6 years
  • Industry Experience : 4-5 years
  • Technical Skills : Computer knowledge
  • Behaviors : Teamwork, learning attitude, handle multiple tasks & positive thinking

Job Aim:

The Community Manager is responsible for directing and administering the operational efforts of the Front office. This individual ensures that established policies and procedures are followed, oversees provision of a full range of services to visitors and employees, who are promptly and professionally served.

Competencies

  • Excellent communication skills.
  • Strong customer service drive.
  • Pro - active problem-solving skills.
  • Exceeding customer satisfaction.
  • Excellent time management/ Able to work flexible hours.
  • Quick learner and ability to motivate self & others.
  • Proven working experience as a Community Manager / FM industry.
  • Confidently able to present to clients.
  • Hands-on experience in using visitor management software and MS office.
  • Strong team player within a customer service team environment.
  • Providing flawless, upscale, professional service
  • Adaptable, composed, flexible with strong Mental Resilience

Responsibilities

Key Operations delivery

  • Manage the Front Office in most professional manner, directing and coaching staff to ensure pleasant experience to all visitors.
  • Greet VIP clients/visitors on arrival at front office and as directed, perform special services for VIP Guests/client. Provide safety briefing and assist in VIPs arrival/departure in absence of guest relation officers.
  • Assist clients/visitors in self-check-in.
  • Assisting with special needs of visitors with disabilities.
  • Having prior information of arriving clients/visitors and ensure all necessary arrangements at Site are done as per requirement.
  • Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.
  • Handling complaints/feedbacks from client/visitors/sponsors and other related problems and communicate to next level as per escalation matrix.
  • Ensure updated welcome presentation is displayed for the client visits and all the equipment are in working condition.
  • Ensure all relevant communication is updated and always displayed, at the Front office, as per the guidelines issued by Accenture from time to time.
  • Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior.
  • Ensure all equipment and hardware at the Front Office is working and there is zero downtime. Escalate as necessary for rectification.
  • Provide assistance in general administrative activities as required.
  • Ensure FO handles all incoming and outgoing calls in professional & polite manner.
  • Co-ordinate with all departments including Events Team to address all the concerns and other arrangements to maintain Front Office functions properly.
  • Ensure Accenture specific processes/manual is followed.
  • Manage/track amount collected for temporary badges.
  • Ensure compliance of regulations/requirements of JLL management.
  • Participate in Emergency Evacuation procedures including crisis management and business continuity.
  • Develop the necessary policies and procedures required for all functions within the scope of Front Office.
  • Responsible for ensuring availability of safety and Accenture directory signage.
  • Preparation of all required reports/participation in internal/external audits in respect of Front Office.
  • Ensure training of front office /CX staff as per relevant training calendars.
  • Manage Front Office Executive and Experience Ambassador rosters and ensure complete handing/taking over.
  • Govern overall performance of Front office executive & Experience Ambassador as per defined roles & responsibilities.
  • Conducting Bay Connects/ Focus Connects/Safety Champion connect as per the schedule.
  • Connecting with the Leadership and Senior Managers to understand any concerns proactively and to build rapport.
  • Conducting monthly Food Committee Meetings (FCM) and closing the issues raised in a timely manner.
  • Analyzing results/outcomes of monthly connects and updating the leads.
  • Following up on the open points raised during any connects till closure.
  • Conducting the POY surveys on regular basis and analyzing the results to understand the root cause and enable implement corrective and preventive actions areas.
  • Communicating the plan of action /closure to the projects/teams in respect of observations from Bay Connects, Focus Connects, Safety Champion connects, FCMs and Senior Management Connects.
  • Documentation and escalation of COVID protocol violations as per the guidelines.

Job Classification

Industry: Facility Management Services
Functional Area / Department: Administration & Facilities,
Role Category: Facility Management
Role: Facility Management - Other
Employement Type: Full time

Contact Details:

Company: Jones Lang Lasalle
Location(s): Hyderabad

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Keyskills:   Hospitality Hotel Management Excellent Communication In English Guest Relationship Management

 Fraud Alert to job seekers!

₹ 5-9 Lacs P.A

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Jones Lang Lasalle

JLL (NYSE: JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. A Fortune 500 company with annual fee revenue of $5.2 billion and gross revenue of $6.0 billion, J...

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