Community Manager - Hyderabad
- Jones Lang Lasalle
- 4 - 9 years
- Hyderabad
- 2 months ago
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Job Description
Job DescriptionJob Description
Job profile:
- Qualification : Prefer BHM/Bachelors Degree
- Industry Type : FM Services, Hotel
- Overall Experience : 4-6 years
- Industry Experience : 4-5 years
- Technical Skills : Computer knowledge
- Behaviors : Teamwork, learning attitude, handle multiple tasks & positive thinking
Job Aim:
The Community Manager is responsible for directing and administering the operational efforts of the Front office. This individual ensures that established policies and procedures are followed, oversees provision of a full range of services to visitors and employees, who are promptly and professionally served.
Competencies
- Excellent communication skills.
- Strong customer service drive.
- Pro - active problem-solving skills.
- Exceeding customer satisfaction.
- Excellent time management/ Able to work flexible hours.
- Quick learner and ability to motivate self & others.
- Proven working experience as a Community Manager / FM industry.
- Confidently able to present to clients.
- Hands-on experience in using visitor management software and MS office.
- Strong team player within a customer service team environment.
- Providing flawless, upscale, professional service
- Adaptable, composed, flexible with strong Mental Resilience
Responsibilities
Key Operations delivery
- Manage the Front Office in most professional manner, directing and coaching staff to ensure pleasant experience to all visitors.
- Greet VIP clients/visitors on arrival at front office and as directed, perform special services for VIP Guests/client. Provide safety briefing and assist in VIPs arrival/departure in absence of guest relation officers.
- Assist clients/visitors in self-check-in.
- Assisting with special needs of visitors with disabilities.
- Having prior information of arriving clients/visitors and ensure all necessary arrangements at Site are done as per requirement.
- Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.
- Handling complaints/feedbacks from client/visitors/sponsors and other related problems and communicate to next level as per escalation matrix.
- Ensure updated welcome presentation is displayed for the client visits and all the equipment are in working condition.
- Ensure all relevant communication is updated and always displayed, at the Front office, as per the guidelines issued by Accenture from time to time.
- Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior.
- Ensure all equipment and hardware at the Front Office is working and there is zero downtime. Escalate as necessary for rectification.
- Provide assistance in general administrative activities as required.
- Ensure FO handles all incoming and outgoing calls in professional & polite manner.
- Co-ordinate with all departments including Events Team to address all the concerns and other arrangements to maintain Front Office functions properly.
- Ensure Accenture specific processes/manual is followed.
- Manage/track amount collected for temporary badges.
- Ensure compliance of regulations/requirements of JLL management.
- Participate in Emergency Evacuation procedures including crisis management and business continuity.
- Develop the necessary policies and procedures required for all functions within the scope of Front Office.
- Responsible for ensuring availability of safety and Accenture directory signage.
- Preparation of all required reports/participation in internal/external audits in respect of Front Office.
- Ensure training of front office /CX staff as per relevant training calendars.
- Manage Front Office Executive and Experience Ambassador rosters and ensure complete handing/taking over.
- Govern overall performance of Front office executive & Experience Ambassador as per defined roles & responsibilities.
- Conducting Bay Connects/ Focus Connects/Safety Champion connect as per the schedule.
- Connecting with the Leadership and Senior Managers to understand any concerns proactively and to build rapport.
- Conducting monthly Food Committee Meetings (FCM) and closing the issues raised in a timely manner.
- Analyzing results/outcomes of monthly connects and updating the leads.
- Following up on the open points raised during any connects till closure.
- Conducting the POY surveys on regular basis and analyzing the results to understand the root cause and enable implement corrective and preventive actions areas.
- Communicating the plan of action /closure to the projects/teams in respect of observations from Bay Connects, Focus Connects, Safety Champion connects, FCMs and Senior Management Connects.
- Documentation and escalation of COVID protocol violations as per the guidelines.
Job Classification
Industry: Facility Management ServicesFunctional Area / Department: Administration & Facilities,
Role Category: Facility Management
Role: Facility Management - Other
Employement Type: Full time
Contact Details:
Company: Jones Lang LasalleLocation(s): Hyderabad
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Keyskills: Hospitality Hotel Management Excellent Communication In English Guest Relationship Management
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₹ 5-9 Lacs P.A
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