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Operations Analyst, NCT - Jaipur - Deutsche @ Deutsche Bank

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 Operations Analyst, NCT - Jaipur - Deutsche

Job Description

Role Description
  • We are seeking a highly motivated and detail-oriented Operations Analyst to join our Private Banking team.
  • This role involves supporting multiple critical processes within our operations.
  • The Candidate will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties.
  • The position also requires regular collaboration with onshore colleagues and clients, with proficiency in German being essential.
  • Candidate/Applicant needs to ensure adherence to all TAT/cut-off times and quality of processing as maintained in SLAs.
  • Candidate/Applicant should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified.
  • Should take responsibility and act as backup for the Peers in Candidate/Applicant absence and share best practices with the team.
    • What we'll offer youAs part of our flexible scheme, here are just some of the benefits that youll enjoy
    Your key responsibilities
  • Account Freeze/Unfreeze:Manage the end-to-end process of account freezing and unfreezing for private banking clients and liaise with onshore colleagues and relationship managers to ensure accurate execution of requests.
  • Performance research in order to find debitors and creditors and process as per the guidelines.
  • Perform multiple level calculation in order to determine final amount and make payments, should have basic understanding of SEPA payment system.
  • Signature Validation and Updation:Verify client signatures for various banking documents and transactions. Ensure proper documentation and system updates are made in accordance with bank policies.
  • Collaboration with Onshore Teams and Clients:Act as a key point of contact with onshore colleagues and clients in Germany, communicating effectively in German for smooth coordination of tasks and resolving operational issues.
  • Collaborate with internal teams to resolve discrepancies and ensure smooth operations across all processes.
  • Proactively identify and escalate potential risks or fraudulent activities associated with account transactions.
  • Ensure timely and accurate completion of tasks while adhering to internal Service Level Agreements (SLAs).
  • Ensure compliance with all regulatory and internal policies.
  • Handle any other Adhoc projects/tasks/activities assigned by the supervisor.
  • Ensure all your key deliverables are completed on a timely manner without any escalations.
    • Your skills and experience
  • German Language certification ranging between B1 to C2 is mandatory (preferably from Goethe/Max Mueller Bhavan).
  • At least 2 4 years experience in German language process.
  • Good communication skills and can interact independently with various stakeholders.
  • Willing to work in Multiple/ rotational Shifts.
    • How we'll support you
  • Training and development to help you excel in your career.
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression.
  • A range of flexible benefits that you can tailor to suit your needs.

    • Job Classification

    Industry: Investment Banking / Venture Capital / Private Equity
    Functional Area / Department: Customer Success, Service & Operations,
    Role Category: Customer Success, Service & Operations - Other
    Role: Customer Success, Service & Operations - Other
    Employement Type: Full time

    Contact Details:

    Company: Deutsche Bank
    Location(s): Jaipur

    + View Contact

    Keyskills:   Operations analysis sepa documentation SEPA payment system german language coaching

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    Deutsche Bank

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