Technical Associate - Kolkata - Web Spiders

We are looking for a bright energetic candidate for our 24/7 support team. The ideal candidate will have strong technical skills, excellent communication, and the ability to work in rotational shifts for continuous client support.

Prior Experience: 1-3 years of experience in a relevant technical support role.

Location: Kolkata.

CTC: Upto 3 LPA

• Technical mindset with strong problem-solving abilities
• Experience in analyzing web and mobile applications
• Hands-on experience with incident management tools
• Excellent verbal and written communication skills
• Strong analytical and troubleshooting capabilities
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Self-motivated with proactive approach to work
• Ability to work in 24/7 rotational shifts
• Knowledge of JIRA and ticket management systems
• Experience in software testing and QA processes is a plus.

• Analyze and troubleshoot reported issues for web and mobile applications using analytical and technical skills to provide timely solutions
• Monitor, track, and manage technical incidents through incident management tools while maintaining clear documentation of issues and resolutions
• Communicate effectively with clients and team members to understand problems, provide updates, and explain technical solutions in a clear manner
• Create and maintain detailed reports and documentation using Microsoft Office Suite (Excel, Word, PowerPoint) to track issues and support trends
• Participate in software testing activities and quality assurance processes as needed to help identify and prevent potential issues
• Handle incident tickets through JIRA or similar tools, ensuring proper categorization, prioritization, and timely resolution
• Work independently during assigned shifts within the 24/7 support schedule, taking initiative to resolve issues and escalate when necessary
• Collaborate with cross-functional teams to investigate complex technical issues and implement long-term solutions.