Holiday Product Specialist Job in TripXL @ Triphase Technologies

Job Description

Job Overview We are looking for dynamic and passionate individuals to join our Product Team for the Holiday Package Business. As part of our Operations team, you will play a key role in creating, managing, and refining travel products such as customized holiday packages, exclusive deals, and curated itineraries. You will collaborate with teams across marketing, operations, and customer service to craft memorable travel experiences that exceed customer expectations and contribute to the growth of the business. Key Responsibilities Product Development & Management: Create and develop exciting travel products, including tailored itineraries, exclusive holiday packages, and special travel deals suited for various customer segments. Continuously enhance existing travel products by staying attuned to market trends, customer feedback, and sales performance. Collaborate with partners, destination management companies (DMCs), and service providers to ensure the highest standards of quality, availability, and cost efficiency in all travel offerings. Market Research & Analysis: Conduct thorough market research to uncover customer preferences, emerging travel trends, and understand the competitive landscape. Identify key destinations and travel experiences, including luxury, adventure, and family-friendly formats, to build attractive product offerings. Monitor pricing strategies to stay competitive while maximizing value for customers. Product Strategy & Roadmap: Define and execute a strategic roadmap for product development, ensuring alignment with business goals and customer needs. Create and implement successful launch plans for new products, focusing on marketing strategies, pricing, and distribution channels. Ensure that all travel products meet profitability targets while delivering exceptional value. Collaboration & Cross-functional Coordination: Work closely with sales, marketing, and operations teams to design impactful sales pitches and marketing campaigns. Coordinate with tech teams for seamless integration of new travel products into online booking platforms. Partner with customer service teams to ensure exceptional customer experiences throughout the travel journey. Performance Monitoring & Optimization: Analyze key performance metrics, sales data, and customer feedback to assess the success of travel products. Proactively refine and adjust product offerings to optimize pricing and enhance customer satisfaction. Stay informed of competitor activity and continuously improve product strategies to maintain a competitive edge. Vendor & Supplier Relationships: Negotiate and maintain strategic partnerships with airlines, hotels, DMCs, and other travel service providers. Ensure smooth operations and flawless fulfillment of all travel products, while adhering to quality standards. Key Skills & Qualifications Educational Background: Bachelors degree in Business, Travel Management, Tourism, Marketing, or a related field. An MBA or equivalent is a plus. Experience: 3-5 years of experience in product management, preferably within the travel, tourism, or hospitality industry. Proven experience in managing travel products like holiday packages, itineraries, and exclusive deals. Experience in working with external vendors and suppliers in the travel sector. Skills: Strong analytical skills with a strategic mindset. Excellent project management and organizational abilities. Proficiency in data analysis and familiarity with performance tracking tools. Exceptional communication and negotiation skills for managing partnerships. A passion for travel and an eye for creating unique travel experiences. Personal Attributes: A customer-first approach with the ability to design travel products that evolve with customer expectations. High attention to detail and a commitment to delivering quality travel experiences. Proactive and results-oriented, with the ability to juggle multiple priorities in a fast-paced environment. Passionate about travel and dedicated to providing exceptional service.,

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