Support Operations Administrator @ Alois Technologies

Job Description

• Understanding of IP subnetting, routing, switching and has knowledge of commonly used concepts, practices, and procedures with networking.

• Experience in the deployment and maintenance of network equipment. Mainly Cisco routers, switches, access points, firewalls, and voice/video equipment

• Test and evaluate wired and wireless network systems using management tools to eliminate problems and make improvements

• Demonstrate analytical and long-term resolution-oriented problem-solving skills

• Perform Root Cause Analysis (RCA) on issues

• Create/modify technical and procedural documentation for various systems on a regular basis

• Must be able to think creatively and have strong troubleshooting abilities

• A positive customer service attitude

• Provide level 1 and 2 support via a ticketing system, in-line with our service level agreements

• The other areas of opportunity on the team consist of Linux Administration, AD/Exchange Administration, ERP & DB Administration, and Infrastructure for which we currently have resources to cross-train

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Keyskills:   procurement sales accounts basis billing root cause analysis root cause cisco routers service level access points problem solving network systems