Job Title:
Senior Support Analyst
Date:
18/05/2023
Department:
CIB Prod - GM IT APS
Location:
Infinity Mumbai
Business Line / Function:
Reports to:
(Direct)
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
The role is within GM IT eCommerce Application Production group responsible globally for technical support and project deliveries.
The Production Engineer will be part of a multi-disciplined, providing support to the production elements of the e-Commerce applications. The role is centred on application support, and requires a wide range of technical skills.
Responsibilities
Direct Responsibilities
Pro-actively monitor, manage and improve availability and performance of the production environments
(from presentation and application layers to middleware and databases)
Provide main coverage in the Follow The Sun support model: perform regular checks and handover to other support teams in Singapore and New York.
Pro-actively manage the capacity of production applications
Plan and implement application releases, load tests and configuration changes
Customize production tools (monitoring, batch scheduling, backups etc.)
As this is a production support role, focusing across a range of different technologies, candidates must possess the aptitude and desire to learn.
Contributing Responsibilities
The Production Engineer will work with other teams to respond to incidents and resolve issues promptly, often under pressure, to restore normal services to the business. Therefore, ability to be on call and provide support out of hours is essential in addition to the early/late shifts.
Provide feedback and propose solutions to management on performance, capacity
Technical & Behavioral Competencies
Production experience across the following:
System administration Strong experience on Weblogic and production support.
Application servers / middleware Strong knowledge in configuring and supporting the following on Weblogic/Tomcat.
Networks good understanding of network principles and practical knowledge of load balancing technologies, as F5 Big-IP is essential
Monitoring Good and practical experience of some of the following preferable: Geneos, Nagios, Introscope and Dynatrace
Knowledge of tools like Kibana, Splunk
Test tools practical experience of LoadRunner or Jmeter is desirable
Knowledge of Capital Markets business and environments is essential Desirable IT Skills
System administration Exposure to windows servers is added advantage.
Languages exposure to JAVA applications is a plus
Databases exposure to or skills in SQL Server and Oracle
Schedulers exposure to or skills in dollarU
Understanding of application lifecycle
Specific Qualifications (if required)
Engineering graduate or equivalent
, * NAKeyskills: application support sql server production support
Mcfadyen Digital McFadyen Digital is a global Digital Commerce Agency with a 30-year history of innovation for more than 250 of the world's top brands. We deliver digital commerce, marketplace, digital marketing, and user experience services from our offices in North America, South America, and ...