Executive - Voice/Non Voice- Bhopal Job in @ Hexaware Technologies

Job Description

Job Description Details for Voice Profile: Job Responsibilities : Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light. Demonstrates knowledge and use of departmental resources, policies and procedures. Maintains email handle time, while remaining friendly and informative (after call email to customers). Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions. Demonstrates appropriate sense of urgency for customer responses. Criteria: Should be ready to work in flexible shifts (US shifts majorly) 24 * 7 process. Adherence to company policies, rules and regulations. To follow quality processes thoroughly using checklist standards. Excellent English communication skills. Soft skills: Ability to effectively communicate his/her thoughts in a well-organized manner. Excellent, live writing skills. Example: Ability to type a minimum of 22 words per minute with few grammatical errors in a back-and-forth conversation with a customer. Friendly and upbeat style. Ability to handle difficult or irate customers effectively. Ability to set expectations and deliver information in a positive and articulate way. Investigates and takes action to meet customers needs. Solves routine problems effectively, gathering the information necessary from the customer. Professional and positive in interactions with others and can establish rapport quickly. Eligibility: Qualification - HSC and Above Experience - Fresher Or Experienced Can Apply Others: Shifts timings: Rotational Shifts Transport : One Side transport in nigh Shift.,

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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