Job Description
Exclusive Walk-in Drive for International Voice Process (Customer Support) on 25-Feb-2020 (Tuesday) at JP Nagar, Bangalore
Walk-in Interview Details:
Interview Date: 25-Feb-2020 (Tuesday)
Interview Timings: 10:30 am to 12:30 pm
Referred by: DS-Sneha (6366233***)/ DS- Farzana (6366552***)
Interview Venue Details:
Infosys BPM Ltd
#785, Ground Floor Axis Sai Jyoti
15th Cross 100 Feet Road
Sarakki, 1st Phase J P Nagar
Landmark Sindhuri Convention Hall.
Bangalore
Contact Person: Ramya
Job Location: Bangalore
Qualification: Any Graduate with no backlogs
Shifts : Flexible for 24/7 shifts
Experience : 0-5 Yrs
Job Description:
- Managelargeamounts of incoming and outgoing calls
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Should be ok to work in 24X7 environment and night shifts.
- Should be ready to work in a target oriented portfolio
Skills:
- Proven customer support experience or experience as aclient service representative
- Excellent communications skills
- Ability to listen and active problem solving skills
- Good interpersonal skills
- Ability to handle pressure
- Ability to multi-task, prioritize, and manage time effectively
The candidate should carry below mentioned documents in Original:
- Carry print out of this email along with your update resume;
- Carry all your educational and Employment documents;
- 2 Color Passport Size Photographs.
- ID Proof Pan Card, Driving License, Voters ID, and Passport. AADHAAR CARD-Mandatory
Disclaimer:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Also refer friends, if profile matches the requirement, ask them to walk-in directly to the venue, ask them to mention DS-Sneha & Ramya on top of their resume!!
Thanks & Regards,
Sneha B
Recruiter| Talent Acquisition-India|Infy HR
Email:bo********a@in****s.com
Employement Category:
Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Exclusive Walk-in Drive for International
Contact Details:
Company: Infosys
Location(s): Bengaluru