Customer Care Executive:
Responsibilities and Duties
*Manage large amounts of incoming calls
*Generate sales leads
*Identify and assess customers needs to achieve satisfaction
*Build sustainable relationships and trust with customer accounts through open and interactive communication
*Provide accurate, valid and complete information by using the right methods/tools
*Meet personal/customer service team sales targets and call handling quotas
*Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
*Keep records of customer interactions, process customer accounts and file documents
*Follow communication procedures, guidelines and policies
*Take the extra mile to engage customers*Managing incoming calls and customer service inquiries
*Generating sales leads that develop into new customers
*Identifying and assessing customers needs to achieve satisfaction
* Excellent Communication skills in English, Hindi, Telugu
* Should be proficient in Computer Skills.
Required Experience, Skills and Qualifications
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Should be Proficient in English, Hindi and Telugu
Qualification - +2/Graduates.
www.hearingsolutions.in
Keyskills: customer care customer service customer support
Hearing Solutions is India’s Largest network of Professional Hearing Clinic and a Premium Hearing Aids provider with a specialisation in Digital Diagnostic Hearing Assessments, and rehabilitation, with Digital Hearing Aid fitting and assistive listening devices. We have a wide range of Hearin...