Associate Technical Analyst | Rajkot Job in @ SS Consultancy

Job Description

Job Description: Taking ownership of customer issues reported and seeing problems through to resolution. Installing applications in IIS and setting up and updating SQL Server database. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Ask customers targeted questions to quickly understand the root of the problem. Track issues through to resolution, within agreed time limits. Talk clients through a series of actions, either via phone, email or chat, until theyve solved technical issues. Provide prompt and accurate feedback to customers. Refer to internal databases or external resources to provide accurate tech solutions. Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Prepare accurate and timely reports Who Can Apply: Candidates holding a degree in Science or related disciplines. Professionals with practical experience or strong knowledge in SQL Server. Individuals proficient in Windows Operating System administration and management. Candidates with demonstrated expertise in technical troubleshooting and problem-solving. Individuals with excellent communication skills and a strong customer-focused mindset. Applicants who are dedicated to working night shifts, as this role exclusively operates during nighttime hours.,

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   SQL Server Technical troubleshooting Communication skills Problemsolving