Customer Relationship Manager Job in YO HR @ Solvers India

Job Description

Title: Customer Relationship Manager Location: Agra Experience: 8 to 15 Years Job Description We are looking for an experienced and customer-focused professional to join our team as a Customer Relationship Manager. As a Customer Relationship Manager, you will play a pivotal role in fostering positive relationships with our customers, ensuring their satisfaction, and driving customer loyalty. The ideal candidate should have a proven track record in customer relationship management, excellent communication skills, and a passion for delivering exceptional customer experiences. Roles And Responsibilities Customer Engagement: Build and maintain strong, positive relationships with customers through regular communication and engagement. Proactively reach out to customers to gather feedback and address concerns. Customer Satisfaction: Monitor and assess customer satisfaction levels through surveys, reviews, and direct interactions. Implement strategies to enhance overall customer satisfaction and loyalty. Issue Resolution: Act as a point of contact for customer inquiries, concerns, and escalations. Work closely with internal teams to address and resolve customer issues promptly. Up-selling and Cross-selling: Identify opportunities for up selling and cross-selling of products or services to existing customers. Collaborate with sales and marketing teams to implement targeted campaigns. Customer Retention: Develop and execute customer retention strategies to reduce churn and increase customer lifetime value. Implement loyalty programs and incentives. Communication: Communicate product updates, promotions, and relevant information to customers. Provide clear and timely information to customers regarding their inquiries. Documentation and Reporting: Maintain accurate and detailed records of customer interactions and transactions. Generate regular reports on customer satisfaction and engagement metrics. 8 to 15 years of experience in customer relationship management roles. Job Type: Full-time Skills: customer satisfaction,customer retention,customer relationship management,communication,issue resolution management,management,cross-selling,

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   customer satisfaction customer retention customer relationship management communication issue resolution management management crossselling