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Project Role :
Project Role Description :
Management Level :12
Work Experience :1-2.5 years
Work location :Bengaluru
Must Have Skills :Service Desk Management
Good To Have Skills :Service Desk Knowledge Management
Job Requirements :
Key Responsibilities : L1 Service Desk Call Taking Profile 1 Respond to the incidents reported by customer through voice, emails, and chats 2 Identify, investigate, and diagnose the issue, resolve, or assign the incident to right assignment group 3 Provides resolution to customer based on in scope processes 4 Follows the incident life cycle as defined by process
Technical Experience : Berlitz B1T is mandatory 1 Incident management and usage of ticketing tools 2 Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills 3 1 to 2 yrs of experience 4 Minimum 1 yr of experience in Service desk or IT help desk supporting US or UK customers
Professional Attributes : 1 Excellent verbal and written communication skills with email etiquette 2 Good problem solving and analytical skills 3 Excellent customer service skills
Educational Qualification : Bachelors degree
Additional Information : 1 24x7 roster 2 Weekly offs based on roster 3 Good to have ITIL
Employement Category:
Employement Type: Full time Industry: IT - Software Role Category: General / Other Software Functional Area: Not Applicable Role/Responsibilies: Need for Service Desk Manager