Service Excellence Lead - Bengaluru/Bangalore
- CSC India
- 11 - 15 years
- Bengaluru
- 29 days ago
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Job Description
- Conduct process studies to evaluate their fit for RPA and AI/ML or other improvement methods
- Participate in demo sessions with process SMEs to gather current process overview and prepare the as-is process map and process documentation
- Propose business case and design the high level solution for the improvement
- Gather process related information and analyses the data using statistical tools to assess process performance,
- Facilitate brainstorming sessions for teams to identify pain areas,
- Perform root cause analysis of identified problems,
- Consolidate pain areas identified and propose recommendations for process improvement - internal/external consultant,
- Lead or/and serve as a mentor for a project teams chartered to address identified deficiencies,
- Classify improvement projects according to the center requirements,
- Coordinate, administrate improvement projects across the teams and monitor the progress and timelines,
- Deliver internal training sessions on quality topics (scheduled and on-demand)
- Promote company corporate cultures and demonstrate discipline
- Contribute during internal and 3rd party visit/audits when applicable
- Participate in projects appointed by management
- Share best practices with other DXC business units
- Deliver constant high-quality performance, focus on details and accuracy
- Ensure that tasks are completed within specified deadlines and quality parameters
- Assume personal ownership for DXC business results and execution
- Proactively solve customers problems, be accountable for solving the problem
- Build very good relationship with your customer/team, always be positive about your customer/team
- Maintain strong communication standards, international and multi-cultural mindset
- Support other team members and groups Employee is obliged to:
- Timely reporting of tasks managed and working time in accordance with employment regulation
- Complete all mandatory trainings specified by management
- Cooperate fully during internal and external audits
- Obey rules regarding working time management set by the employer
- Obey employment and company regulations
- Obey rules and regulations regarding health, safety and fire hazard
- Protect company welfare, its property
- Under no circumstances disclose trade secrets nor company s confidential information, defined by specific contracts and regulations
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations,
Role Category: Non Voice
Role: Account / Relationship Management - Non Voice
Employement Type: Full time
Contact Details:
Company: DXC TechnologyLocation(s): Bengaluru
Keyskills: Root cause analysis Trade Time management External audit Process documentation Process improvement Social media Service excellence Business case Recruitment
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DXC Technology India Private Limited DXC.technology., www.dxc.technology. DXC is the world†™s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Ente...
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