Hiring For Chat Process - Navi Mumbai - eClerx
- eClerx
- 0 - 3 years
- Mumbai
- 27 days ago
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Job Description
Analyst Inbound Chat Customer Operations
Pune | Full-time (FT) | Customer Operations
Shift Timings US Shift |Management Level Analyst| Travel Requirements - NA
Job Description: Inbound Chat Analyst
As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
Key Responsibilities:
- Responding to incoming chats from customers in a professional and courteous manner.
- Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.
- Proactively seeking opportunities to upsell and cross-sell products and services to customers.
- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
- Meeting or exceeding individual and team sales targets.
- Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
Requirements:
- Excellent written communication skills in English.
- Previous experience in a customer service and sales role, preferably in a chat or online environment.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Comfortable working in a fast-paced environment.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Familiarity with basic computer skills and knowledge of CRM systems.
Education:
- Bachelor's degree in any field is preferred.
If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations,
Role Category: Non Voice
Role: Chat Support
Employement Type: Full time
Contact Details:
Company: eClerxLocation(s): Mumbai
Keyskills: Communication Skills BPO Non Voice Process graduate Customer Care Chat Process
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eClerx
eClerx Services Ltd, one of the first Knowledge Process firms listed in India (Bombay Stock Exchange: ECLERX), provides diverse and complex data analytics and customized process solutions to global enterprise Clients from our multiple India-based delivery centers. eClerx drives our Clients’ ...
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