Manager Operations- Function in an
- Sand Martin
- 8 - 13 years
- Delhi, NCR
- 4 years ago
- Email to a friend
- Report this job
Job Description
Contribute to development of organization strategy- Ensure compliance with internal policies and procedures, external regulations, ISO Awareness and information security standards.
- Responsible for business development & group performance levels related to established objectives & organizational goals
- Contribute to the evaluation and development of operational strategy and performance in co-optation with the executive team
- Implementation & stabilization of new migrations working with the migrations/Business Development team for operational excellence
Functioning of Select Departments
- Responsible for business development & group performance levels related to established objectives & organizational goals
- Provide leadership and guidance to Functional Managers or Front Line Managers with support in administrating company policies and standards
- Financial analysis & budgets reconciliation along with managing effective cost planning
- Collaborate with the internal stakeholders Admin, Training, Quality, IT, HR, etc. to deliver on services to ensure efficient operations
Project Management
- Act as a Client Care Officer by interfacing with client leadership and project team for streamlining delivery
- Coordinate with internal Sand Martin teams, and project leaders, to deliver a superior experience to the clients
- Ensure timely updates from Finance on all payments due from clients, and ensure payment terms are met
- Monitor and review Operational performance with respect to delivery SLA, Quality and stakeholders management
- Provide leadership and guidance to Functional Managers or Front Line Managers with support in administrating company policies and standards
Business Intelligence (BI)
- Analyze and anticipate industry & market trends
- Provide market perspectives and trends to the MD and management team
Human Capital Management
- Support HR in employee motivation, competence building & retention initiatives
- Identify & develop leadership talent within the function and enable succession
- Guide & motivate team & set objectives in line with employee capabilities & organizational requirements
- Identify career developmental needs & take appropriate actions to build an engaged and skilled workforce to deliver quality work
- Develop system and procedures for succession planning, progressive employee training and development programs identify and develop future leaders/ Domain experts.
Perks and Benefits
Best in the Industry; Additional Perks including Health & Accidental Insurance CoverJob Classification
Industry: BPO / Call Centre / ITESFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Senior Management
Role: Senior Management
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization, B.Com in CommercePost Graduation: MBA/PGDM in Any Specialization, CA in CA, M.Com in Commerce
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Sand Martin Consultants Pvt. Ltd.Address: C-14, Sector 7, NOIDA, Uttar Pradesh - 201301,India
Location(s): Delhi, NCR
Website: http://www.sandmartin.com
Keyskills: Business Intelligence Project Management Client Relationship Management Strategy SLA client servicing client management Operational Head Business Development
Sand Martin
SandMartin Outsourcing Experts: SandMartin (established in 1984) as an extension of the accountancy firm Sunil Goel & Associates, is an ISO 9001 (Quality Management Systems) & ISO 27001 (Information Security Management Systems) certified Company. SandMartin provides Knowledge Process Outsourcing (KP...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
