Post Implementation Project
- Eclinicalworks
- 1 - 2 years
- Bengaluru
- 5 years ago
- Email to a friend
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Job Description
Job Title Post Implementation Project Manager Reporting Authority Team Lead
Department PIPM Location Bangalore
Role Description
Job Functions / Responsibilities:
This position is for Post Implementation Project Manager which will be dealing with Post GOLIVE
Clients of eCW and internal cross-functional team. The critical aspects of this job are to
manage customer relationship, expectations, project scoping, planning, execution, assessment
and closure within the Post Implementation team
The role of the Post Implementation Project Manager is to create and execute project work
plans and revise plans as needed to meet changing needs and requirements.
Manage day-to-day operational aspects of a project and scope.
Own multiple accounts from activation until project closure.
Review deliverables prepared by team before passing to client.
Effectively apply eClinicalWorks methodology and enforces project standards.
Ensure that the project documents are complete, current, and stored appropriately.
Facilitate team and client meetings effectively.
Hold regular status meetings with project team.
Effectively communicate relevant project information to project team.
Resolve and/or escalates issues in a timely fashion.
Understand how to communicate difficult/sensitive information tactfully.
Set and manages client expectations.
Develop lasting relationships with client personnel that foster client ties.
Continually seek opportunities to increase customer satisfaction and deepen client
relationships. Compile with and help to enforce standard policies and procedures. Understand customer limitations and propose alternatives / workarounds. Document customer requirements in an interface scope document. Should take complete ownership of projects. Should understand the technical aspect of the project. Should be able to execute the SOP (Scope of project) in proper manner. Deal with internal technical teams as & when required. Skills/Abilities: Excellent Written and Verbal Communication. Self-Discipline & Self-motivated and able to work with limited oversight. Good listener and an effective communicator. Inspire coworkers to attain goals and pursue excellence. Work under pressure and able to prioritize work. Ready to work in Night Shift & be available as per the business requirement. Basic Technical knowledge. Excellent teamwork skills. Proven ability to influence cross-functional teams without formal authority. Educational Requirements: Any Graduate.
Job Classification
Industry: BPO / Call Centre / ITESFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Project Management
Role: Project Management
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization, Graduation Not RequiredPost Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: Eclinicalworks India Pvt LtdLocation(s): Bengaluru
Website: https://www.eclinicalworks.com
Keyskills: Customer Relationship Effective Communication Execution Project Management SCOPE Customer Satisfaction Team Leading Night Shift Verbal Communication
Eclinicalworks
More than 130,000 doctors and nurse practitioners and 850,000 medical professionals worldwide rely upon eClinicalWorks to help them deliver quality care and industry-leading Practice Management solutions. Frost & Sullivan recognized us with their 2017 North American Ambulatory Revenue Cycle Manageme...
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