Responsibilities: - Oversee daily operations of the customer service team. Ensure all passengers have a positive experience at the airport. Develop and implement customer service policies and procedures. Train and mentor customer service staff. Resolve customer complaints and issues promptly. Coordinate with other airport departments and airlines. Monitor and improve customer service performance metrics. Manage staffing levels and schedules. Ensure compliance with airport and airline regulations. Handle escalated customer service issues. Would be responsible for all the information/ concierge desk at the Airport. Implement customer feedback and improvement initiatives. Maintain a safe and secure environment for passengers and staff. Develop and maintain relationships with external partners, Cross functional Team Ensure efficient and effective passenger assistance services. Monitor and manage customer service budgets. Prepare and present reports on customer service performance.,
Employement Category:
Employement Type: Full time Industry: BPO / Call Center Role Category: Sales / BD Functional Area: Not Specified Role/Responsibilies: Airport Customer Care Manager Job in Promaynov
Contact Details:
Company: Promaynov Advisory Location(s): All India