Operations Team Leader - Gurgaon - American
- American Express
- 2 - 7 years
- Noida, Gurugram
- 12 months ago
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Job Description
- Responsible for coaching and developing teams, maintaining an excellent relationship with key customer contacts and suppliers, sourcing of events, ensuring accuracy and driving quality of customer service, overseeing financial processes
Responsibilities:
- To lead a team located virtually and on-site at American Express Meetings & Events in providing sourcing, meeting coordination and logistics for client event planning needs.
- Coach and develop staff, providing frequent feedback and direction, ensuring they are meeting the expectations of their roles.
- Act as a conduit for communication, ensuring that direct reports are well informed about issues affecting them and their customers.
- Drive continuous improvement of the operation/knowledge of industry trends and manage change effectively to motivate and retain employees.
- Maintain an excellent relationship with key customers and drive customer satisfaction through ensuring quality service.
- Responsible for monthly financials related to AR s and open payables as well as responsible for the team s revenue growth goals, P&L analysis, managing expenses and research/resolution of any discrepancies.
- Ensure 100% accurate and timely data capture through Cvent, Starcite and other American Express Meetings & Events systems.
- Responsible for all internal and client reporting, ensuring data accuracy and reporting relevance.
- Drive adherence to all American Express and M&E policies including compliance requirements.
- Additional projects and requirements may need to undertake at the request of leadership including event planning when needed to support team capacity.
Qualifications:
- Excellent understanding of the travel industry and event planning process to include contract knowledge/negotiation experience, detailing of events, cost savings and leveraging supplier relationships.
- Minimum of 5 years experience in a leadership role and 2 years managing a customer relationship.
- Must demonstrate outstanding people/interpersonal communication and conflict resolution skills while maintaining the highest level of integrity.
- Strong working knowledge of the leadership model and/or coaching techniques focusing on driving up to and including exempt level employees.
- Proven ability to analyze account P&L while applying business expertise, global and long-term perspective and an understanding of customer requirements to maximize profitability and/or efficiency.
- Ability to manage customer expectations and drive high-quality customer service results.
Job Classification
Industry: AviationFunctional Area:
Role Category: Other
Role: Other
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Doctorate Not Required
Contact Details:
Company: American ExpressLocation(s): Noida, Gurugram
Keyskills: Conflict resolution Customer satisfaction Customer relationship Customer service Event planning Management Continuous improvement client reporting Recruitment Logistics
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