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Vacancy customer service representative @ Freelancer Santanu

Home > Administration / Facility / Transport

 Vacancy customer service representative

Job Description

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Customer Service Representative Duties and Responsibilities

    Manage and prioritize multiple concerns
    Provide appropriate and correct information to incoming customer order status and product knowledge requests
    Maintain a positive attitude, even when faced with misplaced criticism or frustration
    Able to learn quickly and move on from both success and failure
    Process customer orders/changes/returns according to established department policies and procedures
    Work closely with the credit department to resolve disputed credit items
    Provide timely feedback to company management regarding challenges or customer concerns
    Partner with the sales team to meet and exceed customer service expectations
    Listen, document, and help resolve conflicts with customers
    Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved

Employement Category:

Employement Type: Full time
Industry: Oil & Gas / Petroleum
Role Category: Administration / Facility / Transport
Functional Area: Not Applicable
Role/Responsibilies: Vacancy customer service representative

Contact Details:

Company: Freelancer Santanu
Location(s): Chennai

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Freelancer Santanu

If you are looking for an opportunity to upgrade Yourself and improve Your professional skills, We offer numerous opportunities to motivated and interested individuals.One of the reputable Tower Pride Hotel Company and is a well established and rapidly growing outlets around the World, We required...