Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Customer Service Representative Duties and Responsibilities
Manage and prioritize multiple concerns
Provide appropriate and correct information to incoming customer order status and product knowledge requests
Maintain a positive attitude, even when faced with misplaced criticism or frustration
Able to learn quickly and move on from both success and failure
Process customer orders/changes/returns according to established department policies and procedures
Work closely with the credit department to resolve disputed credit items
Provide timely feedback to company management regarding challenges or customer concerns
Partner with the sales team to meet and exceed customer service expectations
Listen, document, and help resolve conflicts with customers
Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved
If you are looking for an opportunity to upgrade Yourself and improve Your professional skills, We offer numerous opportunities to motivated and interested individuals.One of the reputable Tower Pride Hotel Company and is a well established and rapidly growing outlets around the World, We required...