Store Manager - Hyderabad / Secunderabad
- Airtel
- 5 - 10 years
- Hyderabad
- 1 month ago
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Job Description
Store Manager:#BAL_DTC
We are a fun-loving, energetic and fast growing company thatbreathes innovation. We strive to give an unparalleled experience to ourcustomers and win them for life. One in every 24 people on this planet isserved by Airtel. Here, we put our customers at the heart of everything we do.We encourage our people to push boundaries and evolve from skilledprofessionals of today to risk-taking entrepreneurs of tomorrow. We hire peoplefrom every realm and offer them opportunities that encourage individual and professionalgrowth. We are always looking for people who are thinkers & doers; peoplewith passion, curiosity & conviction; people who are eager to break awayfrom conventional roles and do 'jobs never done before.
Function: Sales
Reporting To : Zonal Sales Manager
Job Level: Assistant Manager
Purpose of the Job
Located in the store, this role has direct responsibilityfor the successful running of the Airtel store. The person will ensurecompliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met.
Key Deliverables
Store Operations & Audit / Compliance:
Adherenceof Store Operations in line with pre-defined SOPs
Ensurethat the look and feel of the store is as per guidelines/standards
Trackefficient Cash handling; prevent shoplifting / ensure safety and security
Visualmerchandising as per plan / guidelines
Inventoryand stock management to prevent stock-outs or excess Inventory
KPIreporting as per guidelines and on-time
Strategic Roll outs:
Accountablefor clearing store for formal launch as per pre-defined procedure acrossdimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
Manageclosure of current store during refit & conversion
Skills Required
Highenergy
Strongprocess orientation
Projectmanagement skills
Appreciationof need for Customer Experience delivery
Building & nurturing partnerships
Influencingskills
Profitability:
Toachieve the target on conversion from the walk in customers in terms of Salesfrom new acquisitions & upsell
To ensurerequired MIS & tracking at CRO levels
ManageStore expenses are as per plan
Providesuggestions /feedback to improve store productivity
People Development / Team Management:
To ensuredaily roistering & briefing to outsourced store staff
Ensurethat attrition issues (planned & unplanned) are escalated for timelyresolution
Ensuremotivation & development of outsourced store staff
Customer Experience:
Ensureadherence to CE guidelines
Managestaff allocation based on demand at point in time
Personallystep in to handle demanding customers
Providesuggestions for improvements in CE
EducationalQualifications
Musthave: Post-graduation, MBA or equivalent Business Management Diploma
Work Experience
Musthave: 4-6 years work experience. At least 2 years in a Retail Businessoperations role.
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Merchandising, Retail & eCommerce,
Role Category: Retail Store Operations
Role: Retail Store Manager
Employement Type: Full time
Contact Details:
Company: AirtelLocation(s): Hyderabad
Keyskills: profitability gtm team management customer service cash handling store operations retail sales people development inventory sales retail store operations retail feedback operations furniture sop stock management store management csm stock customer experience
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