Phone Banking Officer For a leading Bank, Day
- HDFC Bank
- 0 - 5 years
- Hyderabad
- 2 months ago
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Job Description
Job description
Phone Banking Officer. Work location - Chennai / Hyderabad / Bangalore.
Work from Office. Direct walkin interview
(Candidates with excellent communication skills only can apply)
Immediate joiners only
Role & responsibility:
Phones Officer role is focused on rendering services to Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products.
Key Responsibilities:
- Displaying complete onus to customers queries / problems
- Delivering service with requisite courtesy and accuracy
- Adhering to product and process requirements, with nil errors
- Escalating customer issues to the right internal stakeholders
- Complying to service and sales guidelines
- Achieving Call Quality targets
- Resolving customer queries at the first instance of contact, with minimum call handling time
- Cross-sell / upsell set products like
- Loans and mortgages
- Priority / elite accounts
Qualifications:
Optimal qualification for success on the job is:
- Graduate or Post graduate from a recognized institution.
- 0- 5 years relevant role in voice customer service.
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
- Proficiency in systems related to Banking transactions and services.
- Good communication skills in both English and local language.
- Excellent lead generation and conversion skill.
Sal upto 5 lpa.
Immediate joining or short notice is required
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time
Contact Details:
Company: HDFC BankLocation(s): Hyderabad
Keyskills: voice Calling Inbound phone banking Banking Voice icici Telesales sbi bank Good Comm Skills hdfc axis bank sales Banking Sales Ideas Outbound Upselling bank insusind bank Domestic Telecalling Customer Care Chat Axis bpo kotak Cce pnb bank uti Magma Bsnl bob bank Idea Telemarketing
HDFC Bank
HDFC Bank Limited HDFC Bank Ltd was promoted in the year 1994 by the premier housing finance company of the country, HDFC Ltd. The Bank commenced operations as a Scheduled Commercial Bank in January 1995. Today the Bank has a nationwide network of over 2000 branches and 5624 ATMs spread over 996...
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