Capacity Planner Job in Teleperformance

Job Description

Please send the resumes" hidden_email". Key Responsibilities: 1. Team Leadership and Management: Lead, mentor, and develop a team of WFM planners and schedulers. Conduct regular performance reviews and provide feedback to team members. Coordinate team activities and ensure alignment with organizational goals. 2. Forecasting and Planning: Oversee the forecasting process to predict staffing needs based on historical data and business trends. Develop and implement workforce plans to align with business objectives and operational requirements. 3. Scheduling: Supervise the creation and maintenance of employee schedules to ensure optimal coverage. Address scheduling conflicts and make adjustments in response to real-time changes in demand or staffing. 4. Reporting and Analysis: Generate and analyze reports on workforce performance, adherence, and other key metrics. Present insights and recommendations to senior management to support decision-making and strategic planning. 5. Process Improvement: Identify areas for improvement in workforce management processes and implement best practices. Drive initiatives to enhance scheduling efficiency, accuracy, and overall team productivity. 6. Collaboration and Communication: Work closely with other departments to understand their staffing needs and ensure effective coordination. Communicate scheduling changes, updates, and key information to relevant stakeholders.,

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Team Leadership Management Scheduling Forecasting Reporting Analysis Process Improvement Collaboration Communication