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SM - Order Management Job in Genpact

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 SM - Order Management Job in Genpact

Job Description

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of SM, Order Management Youre responsible for Order Management in an outsourced environment, supporting international clients, covering the end to end process - Booking for products which includes Contract Management/modification/administration etc., Customer master Data management, billing and invoicing, service contract management, Customer query/Dispute resolution. Responsibilities Ensure successful Transition of work in initial phase of engagement, and then quickly stabilise operations. Deliver on SLAs and other dedications made to clients. Ensure right people management. Build a phenomenal people connect with team. Implement tools embedded into the solution for successfully transforming processes. Drive operational levers to ensure financial commitments are met. Qualifications Minimum qualifications Graduate (any stream) Relevant experience in Order Management with clients with business in the Office Equipment/Consumer electronics/Imaging industry in a B2B model. Consistent record of leading a team of 30+ FTE in an outsourced environment Excellent communications skills both verbal and written. Consistent track record of client handling skills and ability to establish trust with clients. Preferred Qualifications Exposure to SAP desirable Passport ready willing to travel JobSenior Manager Primary LocationIndia-Hyderabad ScheduleFull-time Education LevelBachelor's / Graduation / Equivalent Job PostingFeb 5, 2025, 8:34:45 AM Unposting DateOngoing Master Skills ListOperations Job CategoryFull Time,

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: SM - Order Management Job in Genpact at

Contact Details:

Company: Genpact
Location(s): Hyderabad

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Keyskills:   Order Management Contract Management Client Handling Team Management Communication Skills SAP Billing Invoicing

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Genpact

Genpact Headstrong Capital Markets is a global consulting and IT services company with a specialized focus in capital markets. With more than 20 years of experience consulting with 9 of the worlds top 10 investment banks, we are the world’s leading technology services provider for the fin...