Assistant Vice President- Training
- Genpact
- 7 to 11 Yrs
- Hyderabad
- 2 months ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Assistant Vice President- Training and Knowledge Management We are seeking a dynamic and visionary Assistant Vice President (AVP) of Training and Knowledge Management to lead and drive strategic initiatives that enhance the organizations learning culture, knowledge dissemination, and competency development. This role emphasizes robust stakeholder engagement, client relationship management, and the formulation of transformative strategies that ensure seamless integration of new hires, business continuity, and continuous process improvement. The ideal candidate will play a pivotal role in shaping the organization's training and knowledge management landscape to support long-term business success. Responsibilities 1. Strategic Leadership in Training and Knowledge Management Develop and execute comprehensive training and KM strategies aligned with organizational goals and growth objectives. Drive innovation in training methodologies, knowledge-sharing systems, and competency-building frameworks. Design metrics and KPIs to evaluate the impact of training and KM initiatives, ensuring continuous improvement. Build a sustainable culture of knowledge-sharing and employee empowerment through strategic interventions. 2. Stakeholder Management Collaborate with senior leadership, HR, and departmental heads to identify knowledge and training needs. Facilitate cross-functional alignment of KM strategies to ensure maximum organizational impact. Act as the primary point of contact for stakeholders to communicate training and knowledge management priorities. Manage stakeholders across different accounts and industries. 3. Client Relationship Management Engage with clients to understand their training and knowledge-sharing requirements. Build and nurture long-term relationships with clients to ensure satisfaction and alignment of KM solutions with business outcomes. Represent the organization in client meetings and discussions related to training and KM deliverables. 4. Training and Knowledge Management Lead the development and execution of onboarding programs that enable quick and effective new hire integration. Partner with HR to ensure alignment of onboarding content with role-specific and organizational requirements. Continuously evaluate and refine onboarding programs to enhance employee retention and engagement. Implement back-up plans and readiness programs to maintain business continuity during transitions. Design and lead periodic assessments framework to identify knowledge gaps and training needs. Collaborate with teams to design customized TNI-based training interventions based on data-driven insights. Promote a culture of continuous learning and upskilling through targeted initiatives. Oversee the creation, governance, and maintenance of Standard Operating Procedures (SOPs). Ensure documentation remains accurate, accessible, and relevant to evolving business needs. Promote best practices for SOP usage across teams to improve efficiency and compliance. Identify and cultivate internal trainers and Subject Matter Experts (SMEs) to strengthen the knowledge base. Design certification programs to enhance trainers" and SMEs capabilities and credibility. Support and facilitate strategy to develop skills and competency in Domain Training in Finance and Accounting. Qualifications we seek in you! Minimum Qualifications/Skills Education: Bachelor's degree in business, Human Resources, Organizational Development, or a related field. A master's degree is preferred. Experience: Relevant years of experience in training, knowledge management, or leadership roles, preferably in process-driven industries. Strategic Thinking: Proven ability to design and implement forward-looking strategies in training and KM. Stakeholder and Client Engagement: Expertise in managing relationships with internal stakeholders and external clients. Leadership: Demonstrated success in managing teams and cross-functional collaboration. Communication: Outstanding verbal and written communication skills with the ability to influence and inspire. Process Orientation: Proficiency in knowledge transfer frameworks, process documentation, and SOP management. Technology Proficiency: Familiarity with Learning Management Systems (LMS), knowledge repositories, and collaborative tools. Preferred Qualifications/ Skills Strategic Vision and Execution Stakeholder and Client Relationship Management Leadership and Team Building Innovation and Problem Solving Change Management Attention to Detail and Quality Focus JobAssistant Vice President Primary LocationIndia-Hyderabad Education LevelBachelor's / Graduation / Equivalent Job PostingJan 21, 2025, 3:50:11 AM Unposting DateOngoing Master Skills ListOperations Job CategoryFull Time,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Assistant Vice President- Training and
Contact Details:
Company: GenpactLocation(s): Hyderabad
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Keyskills: Training Knowledge Management Stakeholder Management Client Relationship Management Strategic Leadership Communication Process Orientation Leadership Team Building Innovation Problem Solving Change Management
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