Incident Manager Job in Cognizant at Chennai
- Cognizant
- 6 to 10 Yrs
- Chennai
- 2 months ago
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Job Description
- Job Summary We are seeking an experienced Incident Manager with 6 to 9 years of experience to join our team. The ideal candidate will have expertise in Program-Govern & Communication ServiceNow ITSM and Incident Management within the Life and Annuities Insurance domain. This hybrid role requires proficiency in English for reading writing and speaking. The position operates during the day shift with no travel requirements. Responsibilities Manage and oversee the incident management process to ensure timely resolution of incidents. Coordinate with various teams to ensure effective communication and collaboration during incident resolution. Utilize ServiceNow ITSM to track manage and resolve incidents efficiently. Develop and implement incident management procedures and policies to improve response times and resolution rates. Monitor and analyze incident trends to identify areas for improvement and implement corrective actions. Provide regular updates and reports on incident status to stakeholders and management. Ensure compliance with industry standards and best practices in incident management. Conduct post-incident reviews to identify root causes and implement preventive measures. Collaborate with the Life and Annuities Insurance domain experts to understand business impacts and prioritize incidents accordingly. Train and mentor team members on incident management processes and tools. Maintain a high level of customer satisfaction by ensuring incidents are resolved promptly and effectively. Participate in continuous improvement initiatives to enhance the incident management process. Ensure all incident management activities are documented accurately and comprehensively. Qualifications * Must have strong experience in Program-Govern & Communication ServiceNow ITSM and Incident Management. Should possess domain expertise in Life and Annuities Insurance. Must be proficient in English for reading writing and speaking. Should have a minimum of 6 years and a maximum of 9 years of relevant experience. Must be able to work in a hybrid work model. Should be available for day shift work. Must have excellent communication and interpersonal skills. Should have strong analytical and problem-solving abilities. Must be detail-oriented and able to manage multiple tasks simultaneously. Should have experience in developing and implementing incident management procedures. Must be able to work effectively under pressure and meet deadlines. Should have a customer-focused approach and a commitment to delivering high-quality service. Certifications Required Certified Incident Manager,
Employement Category:
Employement Type: Full timeIndustry: BFSI
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Incident Manager Job in Cognizant at Chennai
Contact Details:
Company: CognizantLocation(s): Chennai
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Keyskills: Incident Management Analytical skills Communication skills Interpersonal skills Life
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