Prepare Quality dashboards to be presented to customer. Interact with Senior Stakeholders.
Ensure ITIL operational process compliance for the program to deliver the services
Own and manage continuous improvement program/themes
Showcase process improvements and present quality parameters to customer on an on-going basis.
Conduct regular Ticket reviews and publish reports with customer
Ensure Quality KPI compliance, facilitate
Keyskills: itil process itil itil framework itil certified
Company is one of the leading names involved when it comes to offering solutions pertaining to the web in order to cater with the demands of the corporate world. With a team of dedicated individuals and the trust that our customers have in us, we have reached the great heights. With a well-establish...