HCM Fusion Techno Functional Senior Consultant
- VDart Technologies
- 6 to 10 Yrs
- Noida, Gurugram
- 2 months ago
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Job Description
- Job Description As an HCM Consultant on this team, you will be responsible for supporting Fusion applications (any HCM modules). You will engage customers to understand and map their business processes, design, and develop solutions using Oracle Fusion tools, create technical design documents, and perform unit testing with a comprehensive business flow in mind. You will collaborate with team members and communicate with business stakeholders. You have experience collaborating with business stakeholders to understand their functional requirements and translate them into technical specifications. You are willing to work evening and night shifts on a rotation basis. Responsibilities also include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer. You are passionate about customer service, with a strong customer focus, excellent problem-solving and analytical skills. You are a strong logical thinker with problem-solving skills, with the ability to collaborate effectively. You have excellent communication skills. You can clearly explain complex technical concepts. As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Minimum Qualifications 6+ years of experience with Oracle HCM Cloud product / solutions. Expertise in implementing and/or supporting Oracle Fusion HCM Applications. Strong communication and relationship-building skills with diverse audiences, from executives to technical specialists. Excellent organizational and problem-solving abilities, capable of developing and adapting action plans. Career Level - IC3 Responsibilities About You: You have experience collaborating with business stakeholders to understand their functional requirements and translate them into technical specifications. You are willing to work evening and night shifts on a rotation basis. Responsibilities also include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer. You are passionate about customer service, with a strong customer focus, excellent problem-solving and analytical skills. You are a strong logical thinker with problem-solving skills, with the ability to collaborate effectively. You have excellent communication skills. You can clearly explain complex technical concepts. As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. About Us As a world leader in cloud solutions, Oracle uses tomorrows technology to tackle todays problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyones voice is heard, were inspired to go beyond whats been done before. Its why were committed to expanding our inclusive workforce that promotes diverse insights and perspectives. Weve partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs. Were committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 hidden_mobile, option one. Disclaimer: Which includes being a United States Affirmative Action Employer,
Employement Category:
Employement Type: Full timeIndustry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: HCM Fusion Techno Functional Senior Consultant
Contact Details:
Company: OracleLocation(s): Noida, Gurugram
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Keyskills: Customer Service Analytical Skills Communication Skills Problemsolving
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