Director, Learning & Development Job in
- Teleperformance
- 10 to 14 Yrs
- Other Haryana
- 1 month ago
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Job Description
- Maximize Your Impact at Teleperformance Welcome to Teleperformance, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion in annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. Strengthen your leadership position, tap into our omnichannel solutions, and contribute to a brighter, digitally driven tomorrow. Your talent is the missing piece that completes our vision. The Opportunity | Director, Learning & Development Director L&D is responsible for building and executing the Leadership capability strategy for TP India by engaging with relevant senior leadership representatives, site leaders and knowledge partners and continuously assessing the needs, designing interventions and measuring their impact. The Responsibilities Identify Leadership Training and development needs. Analyse our training programs to identify ways to continuously improve. Build Essential Leadership Skills with Learning Paths. Use technology for self-paced learning at an Org level. Facilitate leadership interventions. Consult, design, schedule, and facilitate practical learning approaches that are fully scoped and scalable. Overlook the instructional design of content for both specialists and our global audience. Undertake the analysis and evaluation of existing approaches to ensure that materials, content, and delivery methods are relevant. Measure the effectiveness of training programs through different models. Work closely with the Leadership Team to identify opportunities for enhancements. Facilitate Training programs for Directors and above as relevant. Design and apply communication strategy to share best practices and news updates with our network and C-Level Management. Develop and implement strategic plans for learning and development, including identifying training needs and developing training programs to address them. Collaborate with senior leadership to develop leadership learning journeys Build a culture of continuous learning. Review new technologies for training applications and recommend practical leadership. The Qualifications Bachelors or masters degree in related fields, plus recognizable industry experience 10+ years in OD intervention. 10+ years of training facilitation experience 10+ years of training design experience 10+ years of managing Training relationships with clients/vendors Excellent communication skills Strong understanding of OD Models & Frameworks, Emotional intelligence, Feedback and Coaching Has worked with external vendors Experience in regular interaction with Senior leaders / C-Level on key local or global projects Digitally savvy and has the expertise to design or-wide digital interventions Certified in any Psychometric assessment Preferably a Certified coach Advanced skill level in MS Office Pre-Employment Screenings In accordance with Teleperformance policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening. Important | Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, such as recruiters or head-hunters. Such applications will not be considered, and no contractual association shall be established through such submissions. Is There a Fine Print ,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Director, Learning & Development Job in
Contact Details:
Company: TeleperformanceLocation(s): Other Haryana
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Keyskills: Leadership Training Development Training Programs Instructional Design Emotional Intelligence Feedback Coaching MS Office
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Motivated by challenges and delivering exceptional outsourcing services for over 20 years, Teleperformance in India is a leading provider of Digital Integrated Business Services. We offer omnichannel Customer Experience Management, Back-Office Services and Transformation Solutions to leading glo...
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