Assistant Vice President, HRO
- Genpact
- 7 to 11 Yrs
- Other Haryana
- 3 months ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Assistant Vice President, HRO Operations In this role, you will be responsible for the HRO Operations. Focus on continuous process improvement and adaptive to change. Develop & manage effective working relationships in the organization and actively collaborate closely with all Clients. Responsibilities Be hands on, to ensure delivery per customer expectation along with meeting defined SLA and ensure Customer satisfaction. Noise free operations is a critical result Assess actual performance against standards to resolve whether the team is on target to reach goals and takes corrective actions as vital. Constantly work to find opportunities to drive value beyond SLAs and contractual terms hence be able to drive value share and Transformation opportunities. Ensure timely resolution of customer / intensified issues along with root cause analysis to avoid reoccurrence Should be able to mentor, guide, influence & empower the team to achieve targets. Ensure key people metrics are met. Be able to build talent for future growth. Right hiring and Resource planning along with optimizing the resource utilization by identifying areas of efficiency Establish relationships and partnerships with internal business partners and customers to drive cross sell of business in existing accounts. Hence has to build/understand digital assets and tools for F&A domain Be able to proactively identify business and financial risks, and work out alternatives / mitigants Qualifications we seek in you ! Minimum Qualifications / Skills Experience in operations in an outsourced environment of HRO domain and in-depth end to end process knowledge Transition exposure should have transitioned large client relationships seamlessly. Ability to lead & build teams, and influence multiple internal partners Ability to build client partnerships and work in cross functional teams, especially with Relationship / Sales teams Ability to work in an ambiguous environment. Must be a self-starter Preferred Qualifications/Skills Exposure to financial & commercial Business Understanding Multi-Tasking skills in project delivery and budget Innovating process and cultural change Excellent quantitative and analytical skills Upbeat, confident, outspoken & excellent in communication Exposure to working with clients in the Hi-Tech industry will be an added advantage Job Assistant Vice President Primary Location India-Gurugram Education Level Bachelor's / Graduation / Equivalent Job Posting Jan 3, 2025, 12:13:01 AM Unposting Date Feb 2, 2025, 12:29:00 PM Master Skills List Domain Job Category Full Time,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Assistant Vice President, HRO
Contact Details:
Company: GenpactLocation(s): Other Haryana
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Keyskills: Process Improvement Customer Satisfaction Root Cause Analysis Resource Planning Project Delivery Budget Management Analytical Skills Communication Skills
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