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Assistant Manager Operations sales @ Epicenter Technologies

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 Assistant Manager Operations sales

Job Description

Assistant Manager Operations - Sales

Experience 5 to 8 Years of experience.

What we are looking for in a candidate:

  • Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
  • Insurance Sales (Health/Motor/Life) Preferred
  • Establish & Manage Relationships / Engagement with the Clients.
  • Oversight of team organizes resources, sets  goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities
  • Managing day to day Sales targets (B2C Sales)
  • Doing field visits with team
  • To monitor and document work schedule of staff and absences.
  • Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
  • Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates
  • Ensure that all audit related issues are brought to a close
  • Identify and drive continuous improvements and initiatives in process
  • Coach & mentor Team lead so that they are able to manage their teams better
  • To ensure that all internal customer queries are followed up on a timely basis
  • Collaborate with internal teams.
  • To be the Key contact for all problems and queries with specific business assigned.
  • Take on special projects as per business need
  • Action Oriented, Integrity and Trust, Perseverance
  • Command Skills, Problem Solving, Drive for results, Standing along and Directing Others
  • Managing & measuring work
  • Ability to handle sales pressure
  • Excellent verbal and written communications skills
  • Strong external and management reporting skills

 

 

Desired Skills and Experience-

  •          Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets
  •          Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring
  •          Insurance (Health/Motor/Life) Sales
  •          Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching
  •          Ability to communicate and resolve issues that affect Performance Criteria
  •          Ability to lead employees on their team to performance of the Performance Criteria
  •          Demonstrated language fluency in English

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Assistant Manager Operations sales

Contact Details:

Company: Epicenter Technologies
Location(s): Bengaluru

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Keyskills:   insurance sales team handling fluent english

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Epicenter Technologies

We at Epicenter are one of India's Leading Customer Contact Centre’s providing Voice and Non Voice Services in the areas of Collections, Sales and Customer ServiceCompany URL: www.epicentertechnology.comJob Location: Bhayander West