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Incident Coordinator(Contract) Job in Wipro

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 Incident Coordinator(Contract) Job in Wipro

Job Description

    Do 1.1.1 Ensure the Incident resolution within the Response and Resolution SLAs Support the Incident Management Lead as needed and prepare the SLA Reports for Incidents Track the Backlog, pending, re-opened incidents and work for their closure asap. Coordinate with the Event monitoring teams and ensure creation of the alert-based incident creation Collaborate with the key stakeholders (SD Team, Customers, End users, Technical resolution team, Vendors, and CIS Delivery management team) during the incident resolution and Incident escalations and Ensure communication update is done on-time 1.1.2 KEY SKILLS AND COMPETENCIES Shall have Knowledge of the ITSM Tool; Remedy or ServiceNow or HPSM Shall have 3-5 years of experience in a similar role A minimum overall 5 year IT service experience Should have ITIL V3 Foundation certification Good analytical, communication, presentation and reporting skills,

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Incident Coordinator(Contract) Job in Wipro

Contact Details:

Company: Wipro
Location(s): Other Uttar Pradesh

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Keyskills:   Remedy ServiceNow HPSM

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Wipro

Precision Automation & Robotics India Private Limited (PARI), headquartered in Pune, India was founded in 1990 by Mangesh Kale and Ranjit Date who had the knowledge and experience to understand the manufacturing industrys needs. The organization is amongst the largest global automatio...