Specialist FARM Job in InterContinental Hotels
- VDart Technologies
- 2 to 6 Yrs
- Other Haryana
- 2 months ago
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Job Description
- Role Purpose Key Accountabilities Give consistent customer service delivery Build customer confidence in the level of service provided Meet the ongoing needs and expectations of our customers Extended support during the Month ends and any Projects which prevail for Business needs or any process improvements Research and resolve system or security related issues & escalate them to other process areas for problem resolving Maintain a consistent, high quality customer-focused orientation Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided Respond to individuals in manner and time frame promised or follow-up to explain status Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions Maintain reports/trend analysis for the process Required to maintain and update the training documents Ensure documents are loaded onto Merlin promptly Need to be trained in all regions Need to be SME for any new/existing project or area within CPS Should be able to work with minimal supervision Should have sound Process Knowledge Completes other responsibilities as assigned Key Skills & Experiences Education B Commerce Graduate or Post Graduate Experience 24 to 72 months of work experience preferred in the relevant domain Deadline driven Technical Skills and Knowledge Understanding of ERP like PeopleSoft, preferred Flexibility & ready to work in 24*5 working environment Demonstrated basic understanding of accounting fundamentals and principles Demonstrates clear, concise and succinct communication skills including adapting both verbal and written communication to the needs and level of the user Knowledge of Microsoft Office Track record in providing outstanding and unparalleled customer service At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. Youll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve theres Room for You at IHG. Over recent years, weve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. Thats why here at IHG, we give our colleagues flexibility and balance working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, thats why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the "Apply" button. Start your journey with us today.,
Employement Category:
Employement Type: Full timeIndustry: BFSI
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Specialist FARM Job in InterContinental Hotels
Contact Details:
Company: InterContinentalLocation(s): Other Haryana
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Keyskills: Customer Service Delivery Customer Communication Training Documentation Communication Skills Microsoft Office System Reports Trend Analysis
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