CIB ITO Production ensures the provision of industrialized and digital production services. The objective is to offer innovative products and services to its customers in a performing, global and secured environment in order to speed up delivery and time to market. CIB ITO Production manages operational risk by running stable and robust IT production platforms. CIB ITO production hosts critical service delivery scope comprising of Global Markets, Global Banking, Client & Employee, ALM&T and BP2S.
C&E Client and Employee APS primarily provides functional and technical support to the application portfolio, which manages End2End Lifecycle of the BNP Paribas Client from prospection until Client Servicing. The application covers business functionality starting from Onboarding of the clients by ensuring 360 due diligence (KYC), maintaining the relationship throughout the lifecycle and delivering robust and timely client servicing using highly scaled in-house and 3 rd party applications.
Job Title:
Senior Application Support engineer
Date:
Department:
APS Client and Employee
Location:
Mumbai
Business Line / Function:
CIB IT Production APS Client and Employee
Reports to:
(Direct)
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
Job profile mainly focuses on the functional and technical support application.
Responsibilities
Functional Responsibilities
Main responsibilities are:
Technical Responsibilities
Monitor all application components and in-out data with the help of provided tools and act proactively to prevent data issues, performance issues or application crash.
Monitor batches with the help of provided tools and act proactively on failed batches while being ensuring that the preventive actions were implemented to avoid the future failures.
Perform capacity management of in-scope applications by proactively monitoring the application behavior. Alerts Application Production and Development teams of any potential risks in the future
Provide feedback and propose solutions to management on performance and capacity.
Customize production tools (monitoring, batch scheduling, backups, deployment tolls, automation)
Create and maintain documentation about issue resolutions and process guidelines for easy resolution of future issues.
Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
Ensure logging all issues or intercepted by monitoring tool in the Bank s ticket management system Service Now.
Monitor recurrent incidents and perform problem management to ensure permanent fix with the help of IT partners.
Coordinate with Infrastructure teams on events of patching & upgradation of servers to ensure the applications are stable & running after the infra work.
Active participation in Disaster Recovery exercise to validate the resilience of production ecosystem for business.
Ensuring the timely delivery of Production Releases & change in staging and production ecosystem as per the agreed schedule.
Ensuring all application logs are fit for purpose and fit for use.
Explore opportunities of innovation and automation while in line with all policies
Adopt CIB Standard tools, industrialize monitoring, industrialize Release management whilst seeking reduction of dependency on manual interventions by support staff, e.g. leveraging enterprise batch scheduling and enterprise monitoring tools
Collaborate efficiently with Level 3 Infra and Developments teams to respond to incidents to restore normal services to the business at earliest.
Technical & Behavioral Competencies
Behavioral and Transversal Skills
Other Requirements:
Technical Skills
Specific Qualifications (if required)
Well versed in Functional Support, Unix, Oracle, PEOPLESOFT PROD SUPPORT KNOWLEDGE (Mandatory)
, *NA
Keyskills: java ee sql unix ibm http server sql server production support
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