Product Support Member IRC256951 Job in
- GlobalLogic India
- 0 to 4 Yrs
- Other Haryana
- 1 month ago
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Job Description
- Description: GlobalLogic is looking for a dedicated and detail-oriented Technical Support Engineers to provide essential technical assistance to our clients. This is an excellent opportunity for a recent graduate eager to begin their career in technical support, with a focus on networking and troubleshooting. As a key member of our support team, you will troubleshoot and resolve technical issues, ensuring a seamless and efficient experience for our clients. Requirements: Graduate with a degree in Computer Science, Information Technology, Networking or a related field Basic understanding of networking concepts such as IP addressing, routing, switching, and protocols e.g., TCP/IP, DNS, DHCP Familiarity with networking equipment (routers, switches, firewalls, etc.) Hands-on experience or knowledge of network troubleshooting tools and techniques. Ability to communicate technical information clearly and effectively to non-technical users. Strong communication skills, both oral and written, in English Must be flexible with 24/7 shift Preferences: Any relevant certifications such as CompTIA Network+, Cisco CCNA, or equivalent will be highly regarded. Knowledge of network management tools and protocols. Job Responsibilities: Triage Issues, Assess and manage customer inquiries from phone, chat, or web portal channels. Prioritize Urgency, identify critical issues and prioritize based on urgency and customer impact. Leverage Internal Resources, use internal knowledge repositories to find solutions and resolve issues quickly. Log and Document, accurately log all incidents and customer requests into the case management system, maintaining thorough records. Route to Appropriate Resources, ensure cases are escalated or routed to the right team for resolution. Create Positive Experiences, ensure clear communication and respect for customers time, providing solutions with the appropriate urgency. Customer Interaction, Maintain professionalism in all customer interactions, both verbally and in writing. What We Offer Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants! About GlobalLogic GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertisewe help our clients imagine whats possible, and accelerate their transition into tomorrows digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Product Support Member IRC256951 Job in
Contact Details:
Company: GlobalLogicLocation(s): Other Haryana
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Keyskills: Networking Troubleshooting IP addressing Routing Switching TCPIP DNS DHCP Communication skills English
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