Customer Care Representative
- DreamWeavers InfoCom
- 0 to 4 Yrs
- Delhi, NCR
- 11 months ago
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Job Description
Position: Customer Relations Executive
Group: Operations
Customer Relations Executive, or CRE, will act as a liaison, provide product/services information, and resolve any queries or problems that customers might face with products/services.
The best CREs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these csrs can gather that for you. Problem solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they do not have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer experience and satisfaction.
Responsibilities
- Manage large amounts of voice calls
- Engage customers through scientific discussions
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and develop trust with customers through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet production, sales targets, and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer records and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Escalating adverse event or unwanted drug outcomes to supervisor
Requirements/Preferences:
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with crm systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Graduation degree (minimum educational qualification)
Working Days: 6 Days (Monday to Saturday) Weekly Off Sunday (Fixed)
Working Hours: 10 Am 6 Pm
Salary - Upto 20k
Reporting Supervisor: Team Leader
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Care Executive (Call Centre)
Functional Area: Not Applicable
Role/Responsibilies: Customer Care Representative
Contact Details:
Company: DreamWeavers InfoComLocation(s): Delhi, NCR
Keyskills: customer service customer care healthcare outbound calling
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DreamWeavers InfoCom is a leading healthcare communications enterprise which specializes in digital solutions, catering to the life sciences industry. The company provides multi-channel marketing modules to drive HCP engagement, patient support platforms in acute & chronic verticals, custom ph...
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