Warehouse Executive Job In Adarsh Solutions

Job Description

Key Responsibilities:

          Customer Support:

• Serve as the first point of contact for WMS/OMS-related queries, via phone, email, or chat.
• Assist customers with common WMS/OMS issues such as login difficulties, navigation problems, or data entry errors.
• Provide general guidance and instructions on using the WMS/OMS software efficiently.
• Troubleshooting:
• Investigate and resolve basic WMS/OMS issues related to user setup, workflows, and configurations.
• Diagnose and troubleshoot hardware (e.g., barcode scanners, printers) and connectivity issues.
• Collect and log details of issues, ensuring a thorough understanding before escalating to higher-level support.
• Ticketing and Incident Management:
• Create, update, and resolve support tickets using ticketing or incident management systems.
• Ensure that issues are documented properly, and follow established procedures for issue prioritization and resolution.
• Escalate unresolved or complex issues to L2 or L3 support, ensuring proper handoff and documentation.
• User Training and Documentation:
• Guide users through product features, workflows, and functionalities, helping them get the most out of the WMS software.
• Contribute to and maintain knowledge base articles, FAQs, and troubleshooting guides for end users.
• Collaboration:
• Work closely with L2 support teams and product teams to identify recurring issues and suggest improvements to the WMS.
• Provide feedback from users to help enhance product usability and functionality.

Qualifications

• 1+ Years of supply chain management experience with strong functional (Warehouse Transportation & Logistics), technical and customer-facing skills
• Bachelors degree
• Ability to interpret requirements using activity diagrams, use cases, scenarios, business analysis, flowcharts, document analysis, site visits, business process descriptions and workflow analysis to Induce and manage requirements from clients.
• Experience analyzing, designing, and implementing process and IT solutions
• Ability to engage with people at all levels; both clients and internal colleagues
• Ability to create unique solutions to complex material engineering flow problems, with organizational, process or technology contexts.
• Ability to interact with both business and IT managers to ensure understanding of both the business and IT challenges and solutions.
• Ability to travel 100% to customer sites in Domestic and International

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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