Serve as the first point of contact for WMS/OMS-related queries, via phone, email, or chat.
Assist customers with common WMS/OMS issues such as login difficulties, navigation problems, or data entry errors.
Provide general guidance and instructions on using the WMS/OMS software efficiently.
Troubleshooting:
Investigate and resolve basic WMS/OMS issues related to user setup, workflows, and configurations.
Diagnose and troubleshoot hardware (e.g., barcode scanners, printers) and connectivity issues.
Collect and log details of issues, ensuring a thorough understanding before escalating to higher-level support.
Ticketing and Incident Management:
Create, update, and resolve support tickets using ticketing or incident management systems.
Ensure that issues are documented properly, and follow established procedures for issue prioritization and resolution.
Escalate unresolved or complex issues to L2 or L3 support, ensuring proper handoff and documentation.
User Training and Documentation:
Guide users through product features, workflows, and functionalities, helping them get the most out of the WMS software.
Contribute to and maintain knowledge base articles, FAQs, and troubleshooting guides for end users.
Collaboration:
Work closely with L2 support teams and product teams to identify recurring issues and suggest improvements to the WMS.
Provide feedback from users to help enhance product usability and functionality.
Qualifications
1+ Years of supply chain management experience with strong functional (Warehouse Transportation & Logistics), technical and customer-facing skills
Bachelors degree
Ability to interpret requirements using activity diagrams, use cases, scenarios, business analysis, flowcharts, document analysis, site visits, business process descriptions and workflow analysis to Induce and manage requirements from clients.
Experience analyzing, designing, and implementing process and IT solutions
Ability to engage with people at all levels; both clients and internal colleagues
Ability to create unique solutions to complex material engineering flow problems, with organizational, process or technology contexts.
Ability to interact with both business and IT managers to ensure understanding of both the business and IT challenges and solutions.
Ability to travel 100% to customer sites in Domestic and International
Employement Category:
Employement Type: Full time Industry: Logistics / Courier / Transportation Role Category: Technical Support / Helpdesk Functional Area: Not Specified Role/Responsibilies: Warehouse Executive Job In Adarsh Solutions