Customer Relationship Officer Job in CSB Bank @ Csb Bank

Job Description

Job Purpose:

The Customer Relationship Officer (CRO) is responsible for providing high-quality customer service, driving sales of banking products, and supporting branch operations.

Functional Responsibilities:

• Build and maintain strong relationships with existing and new customers.
• Assist new customers in opening accounts and guide them through the onboarding process.
• Ensure proper documentation and compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) guidelines during onboarding
• Handle cash deposits, withdrawals & ensure timely and accurate execution of banking transactions
• Support the operational processes within the branch, including account opening, customer documentation, and transaction approvals.
• Adhere to internal policies, procedures, and regulatory standards in all customer interactions and operational tasks.
• Promote and sell the banks products and services, such as savings and current accounts, fixed deposits, loans,and insurance.
• Identify cross-selling and up-selling opportunities to deepen customer relationships
• Generate leads through customer referrals, branch interactions, and outreach programs
• Meet individual and branch sales targets by converting leads into successful sales.
• Support the branch manager in executing marketing campaigns and business development initiatives.

 

Locations: 

• Karanchira
• Koonamoochi
• Sreenarayanapuram
• Triprayar
• Perinnanam
• Kurumpilavu
• Wadakkanchery.

 

Qualification:

Any Graduate

 

Employement Category:

Contact Details:

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   customer relationship customer service cross selling cash operations sales