Bpo : Quality Analyst/ Qa / Call Audit (qa) @ Cyfuture

Job Description

Dear Candidate Cyfuture is hiring for QUALITY ANALYST

JD:

• Audit Calls (Live, Recorded & Remote) and score them on defined Template
• Document the Calls Audited in the defined Template
• Should complete the Call Audit Targets within timelines
• Share Feedback with the Agents on timely basis and ensure corrective actions are taken
• To attend calls for 2 hours at least a day , in order to know and experience the queries of the customers.
• Send Reports to all stakeholders on regular basis
• Conduct regular Training sessions with the Team based on the errors identified from call Audits
• Conduct & Attend weekly Call Calibration session with all Stakeholders
• Motivated to take additional Responsibilities as assigned
• Identify and Bridge Process Gaps

Desired Candidate 1. Candidates should have minimum 2-5 years of experience as a QA in BPO
2. Should have exposure to BPO/ Call Centre environment, and understand Quality Audit process of Voice and Non-voice process
3. Excellent Communication
4. Any Graduate / Post Graduate can apply Interested candidates can apply on
Sa***********l@cy*****e.,com OR WALKIN AT :
Cyfuture India Pvt. Ltd.
Plot 197/198, NSEZ,
NOIDA PH 2, Contact person : 7503766***.

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Quality
Role: Quality
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization, Graduation Not Required
Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: CYFUTURE INDIA PRIVATE LIMITED
Location(s): Noida, Gurugram

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