As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice Education & Experience: BE, BTech, MCA or equivalent preferred. Other qualifications with adequate experience may be considered. and assistance to internal Oracle employees on diverse customer situations and escalated issues. Mandatory skills with 7+ years if Experience in Oracle Applications-EBS R12 (Implementation/Upgrade) Fusion R13-SCM (Procurement, Order Management, Inventory) Manufacturing (1) Oracle Fusion SCM/Manufacturing plus EBS R12 (SCM/Manufacturing) (2) Implementation/Upgrade/Support Experience is a must. (3) Should have implemented /Supported1 Fusion implementation project under either Saas or Paas model for SCM/Manufacturing (4) Should be a hands-on person w.r.t Oracle Fusion SCM/Manufacturing modules. (5) Good to have knowledge on SCM/Manufacturing modules. (6) Expertise with configuration and setups for Oracle SCM/Manufacturing modules. (7) Knowledge of OUM methodologies. (8) Demonstrated skill in preparation and maintenance of implementation documents. Career Level - IC3,
Employement Category:
Employement Type: Full time Industry: IT Services & Consulting Role Category: Not Specified Functional Area: Not Specified Role/Responsibilies: Oracle Fusion SCM Functional Job in Oracle at