Project Manager - Pune - E-Solutions IT @ Leading Client

Job Description

Project Manager
Basic Information Location:Pune.Grade :BPO6+ / C3B+Shift timings :24*7 ( Rotational Shift Support)Weeks Offs :RotationalQualification:Graduate / MBA
Job Requirement Manage team of 30+ associates comprising of multiple towers having Lead / team members / shift leads. Responsibilities include day to day SLA management, Client management, People Management, team performance, process improvement, interacting with client & business managers and ISU stakeholders. Strong analytical and MS Excel skills required, including a thorough understanding of how to interpret customer business needs to achieve desired results. The role would entail communication with internal senior stakeholders to keep them apprised of day-to-day delivery progress, risk / mitigation and participate in weekly / monthly review calls.Required Skills :

Experience of handling a delivery of Production Support (L0/L1, Access Management (IAM)) projects

MS Office application knowledge (excel, power point, word etc.)

Logical reasoning and problem-solving abilities

End to end delivery management experience (SLA Management, People Management , Client Management)

Six Sigma Green Belt certified preferable

Good understanding of Process improvement and Quality improvement methodologies

Ability to understand customer requirements

Ability to work with minimal supervision and prioritize workload to meet deadlines.

Working both independently and in a team-oriented, collaborative environment across multiple locations is essential

About The Role :

Key responsibility is to manage day to day deliverables as per contractual requirement

Ensure SLA across multiple towers are met

Ensure effective communication with all key stakeholders (Client, Team members, Sr management)

Identifying process risk and related mitigation plan

Identify process improvement areas and work with Automation team as applicable to implement it

Quality monitoring / CSS implementation

Appraisal and performance management of the team

Job Classification

Industry: Recruitment / Staffing
Functional Area / Department: Project & Program Management,
Role Category: Construction / Manufacturing
Role: Project Manager - Manufacturing
Employement Type: Full time

Contact Details:

Company: Leading Client
Location(s): Pune

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   project management client management delivery management client interaction sla management business management program management access management process improvement iam stakeholder management agile performance management project planning