Hiring for the profile of Customer Support @ Cenus Consulting

Job Description

Job Location Indore (M.P.)

Job Profile- - Customer Support Associate

(Work From Office)

Industry-BPO

Requirements:

• Good communication skills.
• Comfortable to work in rotational shifts.
• Freshers and Experience both can apply.
• Undergraduates and graduates both can apply.

Job Responsibilities:

• Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
• To deliver service & resolution experience to all the customers
• Successfully resolve customer queries through CRM & Knowledge Base
• Document in detail all interactions with customers
• Effectively articulate information to customers
• Educate customers on products. Help customers to be successful
• Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
• Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS

Salary Offered: 13k-25k per month

Day shift for female candidates.

Feel free to contact us for any query-

Cenus Consulting
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Keyskills:   customer service customer support bpo