Team Leader - Credit Collections and Retention
- Atria Convergence
- 4 to 8 Yrs
- Chennai
- 4 years ago
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Job Description
Team Leader Credit Collections and Retentions
Location: Chennai
Reporting to : Assistant Manager CCNR
Purpose of the Role:
Responsible for delivering Net Churn target by ensuring an increase in Retention and reduction in disconnections. Identifies new opportunities to improve productivity and efficiency of team and to drive customer satisfaction and growth for the organization.
Role Description
- Responsible for implementation of the retention process in the company
- Improve daily productivity and efficiency
- Monitor telephone calls of retention executive to customers to do a quality audit
- Design MIS format to track retention's and deactivation's
- Analyze repeat complaints and suggest permanent solution leading to a high degree of customer satisfaction
- Ensure culture of process orientation
- Rostering
- Capturing customer insights and VOC
- Ensure retention executives achieve their targets as per monthly and annual targets
- Monitor and ensure shifting, deactivation's, reactivation requests received are promptly attended
- Support and manage the team consistently by analyzing training needs and developmental needs
Key Result Areas: This process will help in retaining customers and reducing churn, this will lead to a contribution to net add and will have a high impact on ACTs success and profitability.
Education: Graduate/Post graduate from a reputed institute
Work Experience
1. Should have Minimum 6-8 years of work experience
2. Should have Minimum 2-3 years of experience in a people handling role
3. Should possess strong Industry knowledge or experience
4. Ability to handle large teams and handle multifunctional projects
5. Must possess Strong interpersonal abilities
6. Must have Strong negotiation, communication & presentation skills
In case of interest please share your updated resume to po**************j@***.actcorp.in
Immediate Joiners Preferred.
Regards
Team TA
Employement Category:
Employement Type: Full timeIndustry: Telecom / ISP
Role Category: Back Office Operations
Functional Area: Not Applicable
Role/Responsibilies: Team Leader - Credit Collections and Retention
Contact Details:
Company: Atria ConvergenceLocation(s): Chennai
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Atria Convergence
ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education, Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delh...
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