Customer Service Representative Job in
- Kpr sugar apperals
- 3 to 7 Yrs
- Other Goa
- 1 month ago
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Job Description
- We are looking for a dynamic and customer-oriented Customer Service Representative to join our clients team in Goa, supporting the India market. The ideal candidate will be responsible for providing timely, effective solutions, ensuring exceptional customer satisfaction, and building strong, lasting relationships to drive customer retention and business growth. JOB TITLE: Customer Service Representative Location : Panjim, GOA Experience : 3 to 4 years Responsibilities Direct communications with customers in a professional manner that represents the company well. Direct and manage the order development from beginning to end. Entering items in master database Preparation of customer orders (data entry in the system). Controlling the job order in all its parts (timing, price, feasibility, availability, raw materials). Analyzing customer forecasts and sending to purchasing department for ordering of raw materials. Managing order from Order Confirmation to Production to Shipment. Define the order scope, goals, and deliverables that support business goals in collaboration of the business. Managing new customer projects (feasibility, timing and prices). Compiling requests for feasibility and pricing of new orders and gathering results to send quotes to customers. Develop full-scale customer plans and associated communications documents. Effectively communicate the customers expectations to team members in a timely and clear fashion. Liaise with the customer on an ongoing basis. Where required, negotiate with other departments for the acquisition of required personnel from within the company to reach the objective. Set and continually manage the customer and/or order expectations with internal team members and the customer. Delegate tasks and responsibilities to appropriate personnel. Identify and resolve issues and conflicts. Opening internal and external non-conformances and responding to customers regarding non-conformances. Identify and manage order dependencies and critical path. Track order milestones and deliverables. Tracking aged stock in inventory. Develop and deliver progress reports, proposals, requirements documentation, and presentations. Determine the frequency and content of status reports, analyze results, and troubleshoot problem areas. Proactively manage changes in order scope, identify potential crises, and devise contingency plans. Define order success criteria and disseminate them to involved parties throughout the order life cycle. Build, develop, and grow business relationships vital to the success of the project. Must work well with others in a team environment. Maintains a clean and organized work area. Contributes to team effort by accomplishing related results as needed. Specific Skills, Competencies, and Qualifications Analytical. High customer service effectiveness. Change-management skills. Strategic thinker. Strong knowledge of Microsoft Office Suite / Excel required. Knowledge of printing production process, raw materials, and equipment is strongly preferred. Strong verbal and written communication skills. Sense of responsibility and accuracy. Must be able to multi-task. Excellent problem-solving and decision-making skills. Ability to meet multiple deadlines. Physical conditions may require sitting for extended periods of time. Flexibility. Education and/or Experience General education degree (GED). Bachelors Degree preferred. Thorough knowledge and understanding of customer service / order management Three or more years of experience in customer service Any combination of experience will be determined by hiring manager. Interested candidates pls send your resume to hidden_email,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Customer Service Representative Job in
Contact Details:
Company: ICAdvisory ServicesLocation(s): Other Goa
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Keyskills: Analytical raw materials equipment accuracy
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₹ Not Specified
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