Process Associate - Trust & Safety Job in @ Genpact

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate, Trust Safety Customer Care In this role, you will use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the process. Responsibilities Review the reported content within agreed turnaround times and standards of quality. Recognize trends and patterns and escalate issues outside the company policy to the global team. Respond to customer inquiries and problem escalations. Provide email support to troubleshoot and resolve issues experienced with client accounts and other technical issues. Maintain a thorough understanding of client processes and policies. Reproduce customer issues and escalate product bugs. Provide excellent customer service to our customers. Qualifications we seek in you! Minimum Qualifications Any Graduate (PG an added advantage) Good work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment. Must be able to work on a flexible schedule (including weekend shift work) Preferred Qualifications/ Skills Effective probing skills and analyzing / understanding skills. Problem-solving skills with a customer-centric approach Prior experience in Customer Support / Content Review JobProcess Associate Primary LocationIndia-Hyderabad ScheduleFull-time Education LevelBachelor's / Graduation / Equivalent Job PostingFeb 4, 2025, 2:42:24 AM Unposting DateMar 6, 2025, 12:29:00 PM Master Skills ListOperations Job CategoryFull Time,

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Customer Support